ABOUT US:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Austin, TX. Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page.

WHAT YOU’LL DO:

LM Envision, LogicMonitor’s leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor’s ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn’s Best Places to Work for the seventh year in a row!
We are seeking a Solutions Engineer to drive the successful delivery of our Professional Services technical solutions for both new and existing customers. In this role, you’ll work directly with customers and collaborate with internal teams—including Customer Success, Tech Support, and Training—to craft advanced LogicMonitor configurations and lead discovery, design, and deployment sessions. As a recognized subject matter expert on all things LogicMonitor, you’ll relay critical product insights to our Product/Development teams while guiding customers to adopt best practices and optimal configurations that support a comprehensive IT monitoring strategy.

HERE’S A CLOSER LOOK AT THIS KEY ROLE:

• Lead Implementations: Oversee end-to-end deployments—from small to large-scale—ensuring flawless delivery of LogicMonitor solutions.
• Collaborative Engagement: Partner with PS Project and Customer Success Managers to kick off engagements and ensure seamless handoffs.
• Drive Customer Adoption: Facilitate remote and onsite working sessions for discovery, design, and deployment to accelerate LogicMonitor adoption.
• Optimize Configurations: Advocate and implement best practices to fine-tune customer LogicMonitor configurations.
• Automate Processes: Leverage REST API and scripting to automate routine and bulk tasks for enhanced efficiency.
• Provide Critical Feedback: Identify gaps, feature requests, and issues, and escalate insights to Product and Development teams.
• Develop Custom Solutions: Create tailored, scripted solutions using LogicMonitor features (Websites, LogicModules, NetScans) and external integrations.
• Share Expertise: Serve as a subject matter expert by sharing technical lessons and best practices with peers and customers.
• Offer Cross-Functional Support: Occasionally assist Monitoring Engineering with LogicModule development and support Sales/Customer Success in closing deals or retaining customers.
• Stay Current: Continuously leverage internal resources to stay updated on new product features, enhancements, and best practices.