Solutions Engineer at Make Work Flow

Amman, Amman, Jordan -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Solutions Engineering, Implementation Consulting, Production Process Optimization, SaaS Platforms, APIs, IoT Hardware, Manufacturing Processes, Lean Methodologies, Communication Skills, Training Skills, Presentation Skills, Client Engagement, Workflow Analysis, Cross-Team Collaboration, Technical Expertise, Client Training

Industry

IT System Operations and Maintenance

Description

Make Work Flow GmbH empowers manufacturing SMEs and global brands to accelerate product development, boost productivity, and strengthen supplier collaboration. Through our flow® solutions (sample.flow®, production.flow®, suppliers.flow®), we combine real-time tracking, lean automations, and smart hardware to bring visibility and efficiency to factory floors and supply chains worldwide. We’re “digital bridge builders”, connecting the physical and digital worlds to make work flow. As a Solutions Engineer, you’ll be at the forefront of helping our clients succeed with Make Work Flow’s solutions. You will combine technical expertise, process consulting, and client engagement to ensure smooth implementations and measurable results. This is a hands-on, client-facing role where you’ll guide projects from workshops to go-live, train client teams, and ensure adoption of our tools across shopfloors and supplier networks. Tasks Implementation & Integration Lead client projects from intro workshop to go-live using MWF’s structured rollout methodology. Configure and set up flow® SaaS and hardware (RFID scanners, terminals, dashboards). Support integrations with ERP, PLM, and supply chain systems via APIs. Client Training & Adoption Run on-site and remote workshops (flow.start, flow.sprint) to align processes and onboard client teams. Deliver engaging training for operators, managers, and executives. Provide hands-on support during go-live and stabilization phases. Process Optimization & Value Delivery Analyze client workflows using lean principles (5S, visual management, workflow mapping). Customize dashboards, automations, and KPIs to meet client goals. Identify bottlenecks and propose improvements that maximize ROI. Cross-Team Collaboration Act as a bridge between clients and our product/engineering teams. Gather feedback to shape product enhancements. Support Sales with pre-sales demos, pilot projects, and technical expertise when needed. Requirements Degree in Industrial Engineering, Manufacturing, Computer Science, or related field. 2–5 years of experience in solutions engineering, implementation consulting, or production process optimization (SaaS or manufacturing background preferred). Strong understanding of manufacturing processes and lean methodologies. Experience with SaaS platforms, APIs, and/or IoT hardware. Excellent communication, training, and presentation skills — comfortable engaging with both shopfloor teams and C-levels. Fluent in English is a MUST Willingness to travel internationally for client workshops and implementations. Benefits Shape digital transformation in manufacturing SMEs and global supply chains. Work on impactful projects with international brands and suppliers. Join a fast-growing Hamburg-based SaaS company with global reach. International team, travel opportunities and strong growth opportunities.

Responsibilities

As a Solutions Engineer, you will lead client projects from initial workshops to go-live, ensuring smooth implementations and measurable results. You will also provide training and support to client teams to ensure the adoption of our tools across shop floors and supplier networks.