Solutions Engineer

at  Protex AI

ABOUT US:

Protex AI is a VC-backed technology company building a privacy-preserving computer vision platform to enable proactive Health and Safety (EHS) workflows. We leverage the domain knowledge of EHS teams to help our computer vision system understand the concept of danger, preventing accidents before they occur. Every worker has the right to go home safe and healthy every day and every employer has the responsibility to provide a safe work environment. Our mission at Protex AI is to ensure that this is the case in every facility around the world by empowering EHS teams to adopt proactive safety cultures and in doing so realise an injury-free workplace.

• Develop and maintain strong relationships with key stakeholders, including customers, partners, and industry influencers.
• Collaborate across teams (Engineering, Product, Client Success) to ensure effective problem resolution.
• Support client-facing teams with explanations of complex problems to non-technical stakeholders via calls, emails and documentation
• Debug and resolve camera-related and networking issues across client installations using Linux systems via AWS.
• Monitor and investigate system issues using AWS CloudWatch analysing error codes and logs to identify root causes.
• Troubleshoot integration issues between edge devices and cloud (database), ensuring uninterrupted system performance.
• Provide escalated technical support for system installations and deployments
• Debug Python and JavaScript code as needed to resolve client-facing issues
• Contribute to the continuous improvement of processes, tools and systems, documenting technical solutions and for the purposes of knowledge base development