Solutions Engineer at roller software

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Solution Engineering, Sales Engineering, Customer Success, Product Knowledge, Stakeholder Management, Communication, Commercial Acumen, Project Management, Business Intelligence, CRM Software, API Integrations, Technical Solutions, Market Trends, Feedback Collection, Revenue Optimization, Operational Efficiency

Industry

Software Development

Description

About ROLLER ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes. But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way. We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER! About the Role The Solution Engineer is responsible for developing thoughtful solutions to help our customers deliver a great guest experience. They collaborate closely with our Sales, Customer Success and Product Teams, working directly with both prospective and current customers . What You’ll Do Develop an extensive knowledge of the product and how it is implemented across the customer base, being the subject matter expert and conduit to customers for Product teams. Design and present customized solutions and demonstrations focusing on the customer and how ROLLER can increase their revenue and operational efficiency. Work with both existing and prospective customers to understand requirements, give advice and establish solutions which are both effective and pragmatic. Present solutions to customers and stakeholders, aligning technical solutions with the customer's business needs, understanding how ROLLER succeeds and the cost to value proposition. They must understand the sales process and what is required to drive successful sales outcomes. Liaise with Product Managers to provide feedback from customers about product requirements Keep abreast of market trends and the competitor landscape About You Experience defining and securing endorsement of complex solutions spanning multiple business units and programs. Excellent organization, communication and commercial acumen. Capability to facilitate and foster stakeholder relationships. Completed a Bachelor's Degree in Economics, Technology, Communications, or other relevant field. Have a minimum of 3 years of professional experience in a Solution Engineer or Sales Engineer role, or experience working in the leisure and attractions industry Experience using: Development/Project management software: Jira Business Intelligence software: Looker, Tableau, Power BI CRM Software: Salesforce & Hubspot Nice to have: Experience working with API integrations and API development tools such as Postman and Swagger Perks! You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews. 4 Weeks of Annual Leave and 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate) Free medical insurance Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen! Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more. Work with a driven, fun, and switched-on team that likes to raise the bar in all we do. Individual learning & development budget plus genuine career growth opportunities as we continue to expand! What You Can Expect Initial call with our Talent Acquisition Manager You’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have. Interview with the Hiring Manager You will get to meet with our Lead Solution Architect to learn more about the role & ROLLER whilst also talking through your experience in more detail. Loop Interviews This is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for! Offer If all lights are green and the fit feels right, we’ll conduct reference checks and you'll receive an offer to join!

Responsibilities

The Solutions Engineer develops thoughtful solutions to enhance guest experiences for customers. They collaborate with Sales, Customer Success, and Product Teams to design and present customized solutions.