Sprout Social is looking to hire Solutions Engineer to join our Customer Experience team, based in either Sydney or Melbourne.

WHY JOIN SPROUT’S CUSTOMER EXPERIENCE TEAM?

Joining the CX team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including Arnott’s, SBS, Australia Post and Foxtel. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.

WHAT YOU’LL DO

• Partner with Account Executives to provide full deal support (prospecting, technical discovery, demoing and more)
• Own the technical elements of the RFP and security documentation processes
• Serve as a technical expert in all Sprout products and features for our customers as well as the broader Solutions Engineering team and company
• Break down complex topics into easily-digestible takeaways for your audience

The minimum qualifications for this role include:

• 3+ years of tech/SaaS experience, with 1+ years in a Solutions Engineer role (or similar) partnering with Account Executives and selling into Corporate customers
• Experience demonstrating a software platform (Making presentations

Preferred qualifications for this role include:

• Understanding of social networks (in particular: Twitter/X, Facebook, Instagram and LinkedIn) and social media strategy
• Understanding Influencer marketing and how organizations and brands leverage social.
• Experience presenting to Marketing and Social Media Professionals including Directors/VPs of Marketing and CMOs
• Understanding of all components of a software sales proces

Within 12 months, you’ll make this role your own by:

• Be someone who is held in high regard by their peers and the Account Executives you support.
• Be a contributor to the broader Solutions Engineering team and help to create training materials for the Sales team and onboard new Solutions Engineers