Solutions Engineer at Symbio Global

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Solution Design, Pre-Sales Engineering, IP Networking, Telecommunications, Stakeholder Engagement, Technical Documentation, Proof-of-Concept, Voice Engineering, WAN Technologies, Ethernet Services, Data Center Connectivity, Customer Relationship Management

Industry

Software Development

Description

At Symbio, we're building the future of telecommunications. As part of the Aussie Broadband Group, we're passionate about creating smarter ways to connect people, businesses, and communities. We challenge the status quo, move quickly, and put our customers at the center of everything we do. As a Solutions Engineer, you'll work closely with our Sales, Product, Network, and Delivery teams to design and validate customer solutions across connectivity, voice, and cloud infrastructure services. You'll act as a trusted advisor to our wholesale customers, helping them navigate technical challenges while ensuring solutions are commercially viable, scalable, and aligned to their business objectives. At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. Join us as we continue to grow and make a mark as the 4th largest telco in Australia! Why work for Aussie? Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down! Our fantastic culture lives and breathes our values: Don't be ordinary, be awesome Think BIG No bullsh*t Be good to people Have fun We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability. We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering. But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine. The good stuff 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave) Discounted internet up to the value of $109 per month 20% off our Mobile services Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more Celebrating you! With monthly rewards and recognition Internal training and resources for you to continue to learn, grow and achieve your career goals Yearly allowance for amazing Aussie merch Fitness Passport for access to multiple gyms and pools across Australia Let’s talk about you As a Solutions Engineer, you'll put our values up in lights by: Becoming a subject matter expert across Symbio's platform, network, and product capabilities. Designing and validating solutions across internet carriage services including NBN, Ethernet, Dedicated Internet Access (DIA), data center connectivity, and voice products. Partnering with our Sales team and wholesale customers to understand requirements and develop high-quality solution designs, proposals, presentations, and technical documentation. Identifying customer needs and recommending the products and services that will help their businesses grow. Representing Symbio in strategic customer engagements, workshops, and industry events. Conducting technical research, solution modelling, proof-of-concepts, and deployment planning activities. Collaborating with Product, Network, and Delivery teams to ensure solutions are technically feasible, supportable, and commercially aligned. Identifying risks and solution gaps early in the pre-sales lifecycle and ensuring smooth handovers to delivery and provisioning teams. Building trusted relationships with customers through technical expertise, responsiveness, and a customer-first mindset. If you like the sound of that, here's what we'd love to see Experience in a Solutions Engineer, Pre-Sales Engineer, Network Engineer, Voice Engineer, or similar technical customer-facing role. Strong knowledge of telecommunications, networking, or IT infrastructure environments. Solid understanding of IP networking fundamentals, internet services, private WAN technologies, Ethernet services, and data centre connectivity. Experience designing customer solutions and translating technical concepts into business outcomes. Excellent communication, presentation, and stakeholder engagement skills. Strong organisational and time management capabilities, with the ability to manage multiple priorities. Relevant qualifications and/or practical experience in networking, telecommunications, voice engineering, or related technologies. Ready to join? Hit the apply button to submit your application and our fantastic team will be in touch! Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire. If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.au Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out! We create our own destiny, we move at a fast pace, we do things our own way. We are disrupting the way the world is communicating. Symbio is part of the Aussie Broadband Group - a fast-growing telecommunications services provider. Listed on the Australian Stock Exchange (ASX: ABB), the Group collectively supplies more than 1 million services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure. Balancing purpose and profits Our focus extends beyond our commitment to financial growth and into the futures of the individuals that make up our teams, our local communities and our environment. Empowered people and communities Symbio, our parent company Aussie Broadband and our communities have the skills, knowledge, and ability to benefit from and grow our business. We value diversity, workplace safety, community contribution, and professional development. Resilient operations and supply chains We embed sustainability and a considered response to climate change in the ways we work with our people, customers, and supply chains. Secure and transparent systems Symbio and parent company Aussie Broadband have several mechanisms governing our ESG approach, including the People & Community Committee of our Board, a structured ESG framework and materiality assessment conducted every 2 years, and mandatory compliance and modern slavery awareness training for staff.

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Responsibilities

Design and validate technical customer solutions across connectivity, voice, and cloud infrastructure services. Act as a trusted advisor to wholesale customers while collaborating with Sales, Product, and Network teams to ensure commercial viability.