Description
We are looking for an experienced, hands-on Solutions Engineer to join our growing team in Kings Hill. Working within a fast-paced Managed Service and projects environment, you will be experienced in working for a service provider. The successful candidate will be passionate about technology and possess an in depth understanding and experience of infrastructure technologies for delivering IT solutions to businesses.

Key Accountabilities

• Providing technical and project services to many different clients, delivering high quality solutions with great customer satisfaction
• Troubleshooting and resolving system and networking problems
• Configuring and optimising customer cloud environments, servers, networks, applications and policies
• Identifying opportunities to improve customer IT environments
• Adhering to change control policies and procedures
• Working with Solutions Architect colleagues to produce standardised documentation for new and emerging technologies
• Acting as an escalation point and mentor for junior colleagues

Skills & Experience

• Have extensive working knowledge of Microsoft’s technology products at Solutions Engineer level, including Azure, Microsoft 365, Windows Server and Active Directory.
• Have deep technical knowledge of Microsoft 365 services (Defender, Intune, SharePoint Online and Exchange Online) and EntraID.
• Be confident with Network technologies - Routing, Switching, Wireless and Firewalls. Experience with Cisco Meraki or Fortinet devices would be advantageous.
• Have good experience working within an ITIL-based Managed Service environment and its core processes such as ticket management and time recording.
• Be able to produce and maintain detailed technical documentation
• Have stakeholder and project management skills, with the ability to communicate technical solutions to different audiences
• Solid understanding and application of security controls, policies and technologies at endpoint, server and network level
• Demonstrate good communication skills, both written and oral

Location
Office based - Kings Hill, West Malling, Kent
Benefits

We are committed to creating great jobs for great people, and provide:

• 25 days paid annual leave, per year (in addition to public holidays). Increases every year of service up to 5 years.
• Flexibility - We strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave.
• Social Club - We hold a monthly social club with events such as axe-throwing, bowling and golf organised by our team.
• Funded Training and Development - Fully-paid technical courses, training and exams related to your personal development goals.
• Refer-a-friend Bonus - Earn great rewards by introducing new members and helping to grow our team. We’re always on the lookout for great talent!

More details on our company can be found on our careers page
About us
Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage.

Please refer the Job description for details