Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The Opportunity
We have an exciting opportunity to join Vocus as a Solutions Engineer ​​in Melbourne, this role will be responsible for Detailed Service Design & Provisioning solutions for Vocus Communication’s client base.

These solutions are delivered using our established provisioning framework and aligned with our key technology partners and business units. You will interact with key customer stakeholders, vendors, internal service delivery and project management to successfully implement and/or transition these solutions in line with agreed scope and timeframes.

• Please note that Australian Citizenship is mandatory as part of the criteria for this role, you will need to have the ability to obtain NV1 Security clearance or currently hold a NV1 clearance (or the ability to re-instate).

What you’ll be doing day-to-day

As the Solutions Engineer your role responsibilities will include;

• Interpret existing presales technical work through liaison with key project stakeholders
• Analyse and define customer requirements by working with the customer’s technical team during design phase as required.
• Design, build, test and deliver appropriate solutions on Vocus network in line with relevant Engineering Standards and expected delivery timeframes.
• Assist with delivery scheduling, reporting, and tracking systems.
• Manage issues, risks, escalations, changes and variations in line with Solutions engineering framework documents
• Manage, verify and control stock/inventory
• Manage the overall relationship with all relevant parties to the benefit of orders/projects under your ownership, and coordinate contractors and vendors as required.
• Assist Engineering team with building and deploying Vocus edge-network devices.
• Work towards industry and vendor accreditations as per individual development objectives
• Create professional level documentation as required including:
• Update NMS Systems, Provisioning Systems & Inventory Systems.
• Handover documents
• Test documents
• Wiki updates
• Incident Reports
• Contribute to proposals, tenders and consulting reports

What you’ll bring to this role

• 3-5 years minimum practical experience in the delivery of multi-site rollouts of infrastructure solutions
• Have proven practical experience using Cisco, Brocade, ADVA, Nokia, Fortinet equipment
• Experience with service provider technical protocols at every layer of the OSI model (eg L2TP, L2VPN, BGP, IS-IS, OSPF, DNS, MPLS, RADIUS)
• Understanding of both physical and logical network design elements including transmission and fibre layers.
• Ability to perform design on WDM networks
• Understanding of optical fibre telecommunications network structure and architectures.
• Understanding of capabilities of all network equipment including fibre/facilities/transmission systems and Ethernet switching systems.
• Excellent planning, reporting and documentation skills
• Excellent communication (oral and written) and business relationship building skills
• Exceptional interpersonal and customer relationship skills
• Ability to take ownership of role and work autonomously
• Ability to prioritise, organise and manage multiple tasks effectively
• Ability to work productively and professionally with team members, external contractors and customers
• Strong MS Office Skills, including Outlook, Word, Excel, Visio and Project (or equivalents)
• Tertiary Qualifications in Telecommunications Engineering -Highly Desirable
• CCNA required, CCNP - desirable (or equivalent)
• 3 Years relevant industry experience required.

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service!
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process

These solutions are delivered using our established provisioning framework and aligned with our key technology partners and business units. You will interact with key customer stakeholders, vendors, internal service delivery and project management to successfully implement and/or transition these solutions in line with agreed scope and timeframes.

• Please note that Australian Citizenship is mandatory as part of the criteria for this role, you will need to have the ability to obtain NV1 Security clearance or currently hold a NV1 clearance (or the ability to re-instate)

As the Solutions Engineer your role responsibilities will include;

• Interpret existing presales technical work through liaison with key project stakeholders
• Analyse and define customer requirements by working with the customer’s technical team during design phase as required.
• Design, build, test and deliver appropriate solutions on Vocus network in line with relevant Engineering Standards and expected delivery timeframes.
• Assist with delivery scheduling, reporting, and tracking systems.
• Manage issues, risks, escalations, changes and variations in line with Solutions engineering framework documents
• Manage, verify and control stock/inventory
• Manage the overall relationship with all relevant parties to the benefit of orders/projects under your ownership, and coordinate contractors and vendors as required.
• Assist Engineering team with building and deploying Vocus edge-network devices.
• Work towards industry and vendor accreditations as per individual development objectives
• Create professional level documentation as required including:
• Update NMS Systems, Provisioning Systems & Inventory Systems.
• Handover documents
• Test documents
• Wiki updates
• Incident Reports
• Contribute to proposals, tenders and consulting report

What you’ll bring to this role

• 3-5 years minimum practical experience in the delivery of multi-site rollouts of infrastructure solutions
• Have proven practical experience using Cisco, Brocade, ADVA, Nokia, Fortinet equipment
• Experience with service provider technical protocols at every layer of the OSI model (eg L2TP, L2VPN, BGP, IS-IS, OSPF, DNS, MPLS, RADIUS)
• Understanding of both physical and logical network design elements including transmission and fibre layers.
• Ability to perform design on WDM networks
• Understanding of optical fibre telecommunications network structure and architectures.
• Understanding of capabilities of all network equipment including fibre/facilities/transmission systems and Ethernet switching systems.
• Excellent planning, reporting and documentation skills
• Excellent communication (oral and written) and business relationship building skills
• Exceptional interpersonal and customer relationship skills
• Ability to take ownership of role and work autonomously
• Ability to prioritise, organise and manage multiple tasks effectively
• Ability to work productively and professionally with team members, external contractors and customers
• Strong MS Office Skills, including Outlook, Word, Excel, Visio and Project (or equivalents)
• Tertiary Qualifications in Telecommunications Engineering -Highly Desirable
• CCNA required, CCNP - desirable (or equivalent)
• 3 Years relevant industry experience required