Solutions Engineer

at  Whatfix

WHO ARE WE?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider. Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience. We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year
• Won the Silver for Stevie’s Employer of the Year 2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

We are looking for a dynamic Solutions Engineer to join our team! In this strategic role, you will be the technology and product expert, driving innovative solutions for customer objectives. You will manage a portfolio of strategic accounts, collaborating closely with Customers, Customer Success, Product, Engineering, and Support teams to ensure technology solutions drive retention.
This role offers daily learning opportunities across various functions, including Sales Automation, HCM, CRM, and Insurance, positioning you as an industry expert consultant. You will be the customer’s voice, influencing product direction and system improvements, while working with globally recognized brands in a fast-paced startup environment.
This role combines client-facing and technical responsibilities, offering a chance to contribute directly to product development, research creative solutions, and work cross-functionally to support the organization’s growth.

WHAT YOU BRING TO THE TABLE

• Strong experience in Solutions Engineering, Customer Success, or Professional Services with 3-10 years of SaaS experience
• Excellent presentation, verbal, and written communication skills to effectively convey complex solutions and strategies to stakeholders at all levels

Proven ability to manage and prioritize multiple customer engagements while developing in-depth product expertise and aligning with business objectives

• Deep expertise in JavaScript, CSS, and HTML with the ability to adapt to rapidly changing technologies
• Ability to understand and strategically integrate enterprise applications like Salesforce, MS Dynamics, SAP, and Oracle for seamless solutions
• Comfortable in a fast-paced, dynamic environment, continuously seeking innovative solutions and improvements to enhance customer success and product delivery
• Experience working collaboratively with product, engineering, and customer success teams to ensure alignment on technical solutions and drive key business outcomes
• Skilled at defining and designing scalable solution architectures tailored to the unique technical needs of enterprise customers.
• Serve as a trusted technical advisor, driving both pre-sales and post-sales technical consulting, helping customers derive maximum value from the Whatfix platform
• Ability to travel 30-35% of the time

ABOUT THE ROLE

• Onboard customers and their applications onto the Whatfix platform, configuring features, groups, and security settings
• Define blueprints for Whatfix implementation in new areas using expertise in various applications and systems
• Monitor system performance, data integrity, and user activity; recommend continuous improvements for the Whatfix platform
• Customize Whatfix solutions to meet specific customer requirements and business objectives
• Integrate Whatfix platform with customer enterprise applications and analytics systems.
• Drive adoption of both new and existing product features across customer base
• Serve as the single point of contact for technical issues, coordinating with Customer Success, Product, and Engineering teams to meet SLAs
• Ensure timely and high-quality delivery of solutions

WHAT YOU GET TO DO

• Understand customer application landscapes and processes; consult and propose optimal digital adoption solutions using the Whatfix product ecosystem
• Create tailored content using the Whatfix Content Editor to align with customer use cases

Help establish standards and guidelines to ensure consistency across deliverables.

• Leverage your technical expertise in Javascript, CSS, HTML, REST API, systems architecture, and security aspects to drive successful implementations