Solutions Engineer

at  WillowTree

WHO WE ARE

WillowTree is a leading digital consultancy that partners with the world’s most admired brands to orchestrate winning experiences across the customer journey. Experiences that are personalized, on-brand, and consistent across channels and platforms. Experiences that can both drive customer delight and reduce operating costs.
Our services include digital strategy consulting, product development, brand and experience design, digital marketing, and data and AI services. WillowTree’s client roster spans industries and growth stages, including T-Mobile, Marriott, Allianz, Dexcom, PepsiCo, Brightline Trains, Synchrony Financial, Domino’s, and Dairy Queen. Check out how we have impacted our clients’ digital portfolios over the years.
In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT), a leading provider of next-generation digital customer experience (CX) solutions for global and disruptive brands. The combined firm brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose — including mobile apps, websites, voice UI, chatbots, email, customer service agents, and retail associates.

QUALIFICATIONS

• Proven experience in a similar role, preferably within the software/technology industry.
• Experience with Generative AI and predictive AI products.
• Strong technical aptitude with the ability to understand complex systems and articulate their value to non-technical audiences.
• Familiarity with broader back-end architectures (cloud services from AWS, Azure, or GCP).
• Proficiency in configuring and troubleshooting software applications.
• Excellent presentation and communication skills, both verbal and written (including VP and C-level presentations).
• Ability to build rapport and establish strong relationships with prospects and customers.
• Exceptional problem-solving skills and the ability to think on your feet.
• Self-motivated, proactive, and able to work independently as well as part of a team.
• Willingness to travel occasionally for client meetings and industry events.
• AWS, Azure, or GCP certification preferred.

• Conduct product demonstrations to showcase the features and capabilities of our products/services to potential clients.
• Configure trial accounts to meet the specific needs of prospects, ensuring a smooth and successful evaluation period.
• Collaborate with the Sales team to understand customer requirements and provide technical solutions that align with their needs.
• Act as a trusted advisor to prospects, offering guidance and insights throughout the sales cycle to nurture relationships.
• Stay up-to-date with industry trends, competitor products, and emerging technologies to effectively position our offerings.
• Provide post-sales support by addressing technical queries, resolving issues, and ensuring customer satisfaction.
• Collaborate with cross-functional teams, including Product Management and Engineering, to communicate customer feedback and contribute to product enhancements.