Solutions Implementation Consultant at PTC

, , United States -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

99000.0

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Communication Skills, Problem Solving, Software Implementation, Technical Curiosity, Collaboration, Troubleshooting, Project Management, Web Programming, Customer Relationship Management, Data Structure, Training, Organization, Prioritization, Creativity, Independence

Industry

Software Development

Description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. As a member of the Professional Services team, we strive to find a team-player and a problem-solver to contribute to the successful implementation of the ServiceMax product suite. We are seeking an ambitious, self-starter with impressive communication skills and technical curiosity to work collaboratively with customers and internal teams to support the overall success of the client community. Salesforce knowledge is highly desired in this role however, your key to success is having an aptitude for learning new technologies as you learn how to leverage Salesforce to best creatively design, prototype, and implement solutions for the diverse needs of your customer projects. Collaboration is also key, so you will look for ways to share and source best practices, contributing to the overall success of the Professional Services team. If there is a new way to solve a problem that that improves outcomes for clients, you will be the one to identify that solution. Responsibilities Collaborate with internal stakeholders and team members, build solutions in SFDC that support business requirements Participate in appropriate discovery, planning, and strategy sessions to support business objectives Design, develop, test, document, and deploy high quality business solutions on the SFDC platform Utilize SFDC data structure to meet complex process and reporting requirements Work collaboratively with other functional and technical project team members to ensure a successful and timely project delivery Communicate and collaborate with other technical resources and stakeholders regarding status, technical issues and creative solutions Perform ongoing Salesforce administration and development Support Salesforce.com configuration tasks such as field/page updates, workflows, automated approvals Monitor Salesforce.com usage for compliance and maintain security Manage the process of implementing improvements and new functionality in SFDC application Perform maintenance and troubleshooting of applications Deliver support and solutions for break/fix issues Requirements Bachelor’s Degree 3+ Years of experience in software implementation and consulting in a commercial software environment Ability to learn software and technology quickly in a fast-changing environment Experience implementing enterprise level business application software solutions Experience and creativity in troubleshooting business process and software problems Experience providing end user and project team training on-site or in the field at customer locations Ability to take ownership of and follow through on all project related issues Impeccable communication skills and the ability to interface with peers, clients, prospects, and executives Excellent organization, prioritization, and problem-solving skills with a customer satisfaction mindset Technically curious with a hands-on knowledge of web programming languages (JavaScript, HTML, XML, etc.) and/or cloud-based application delivery Ability to work independently and collaboratively with customers and partners without detailed day to day supervision Willingness to travel up to 25% Preferred Experience 3-5 years of professional experience 1+ Salesforce Certifications 1+ years of Salesforce or Customer Relationship Management (CRM) experience Experience with relational databases or data models Experience with Energy, Environmental or Industrial Services businesses a definite plus Advanced skills in business management tools including: Microsoft PowerPoint, Word, Excel, Visio, Project and Access PTC carefully considers a wide range of factors when determining compensation. The anticipated annual salary range for this position is between $58,000-99,000. The anticipated annual salary range encompasses both the base salary and the on-target incentive compensation that may be attained in this role. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to plan eligibility and other terms and conditions. For more information about PTC’s comprehensive benefits, please visit our Careers Page. Applications will be accepted on an on-going basis. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at TalentAcquisition@ptc.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."

Responsibilities

The Solutions Implementation Consultant will collaborate with internal stakeholders to build solutions in Salesforce that support business requirements and participate in discovery and planning sessions. They will design, develop, test, document, and deploy high-quality business solutions on the Salesforce platform.