ABAKUS IT-SOLUTIONS, a dynamic IT services integrator founded in 1991, is growing and actively hiring to strengthen its talented team. We are a trusted partner in IT comfort, delivering tailored solutions to small and medium businesses as well as large enterprises across sectors such as public services, industry, and finance.
As experts in IT infrastructure management, we offer comprehensive services including personalized service desk support and IT solutions that span hardware, software, and cybersecurity. We take pride in our specialized knowledge of cloud technologies, IT consulting, and application development, with a focus on adapting to the latest innovations.
For larger organizations, we also provide top-tier IT expertise and resources through our staffing services, ensuring you have the right people for both operational and development projects. Additionally, we handle the deployment and installation of cutting-edge hardware, from servers to storage and personal computers, tailored to your needs.
At ABAKUS IT-SOLUTIONS, we are committed to fostering a workplace where employees thrive in an environment that values autonomy, innovation, and personal development. As we continue to grow, we are looking for skilled professionals who are ready to embrace new challenges and contribute to a team that is as passionate about IT as it is about creating comfort in every project we undertake.
Join us in shaping the future of IT! We offer exciting career opportunities across our offices in Belgium, Luxembourg, and Germany, along with the chance to work with a variety of high-profile clients in diverse industries. Ready to take the next step? Explore our open positions today!
We are currently looking for an experienced L1 Technical Support Agent to join a dynamic IT support team within a large-scale international organization based in Luxembourg. The successful candidate will provide frontline technical support and ensure high service quality to end-users.

KEY REQUIREMENTS:

Languages: Proficiency in both English and French.
Experience: Minimum 2 years of experience with ServiceNow or similar ticketing tools.
Systems: Solid knowledge of Windows 10 and 11.
Tools: Strong experience with Microsoft 365 applications.
Active Directory: Familiar with standard operations (user/group management, password resets, etc.).
Additional Tools: Working knowledge of WipeDrive and Webex is a plus.
This is an excellent opportunity for a motivated IT professional seeking to grow within a structured and multicultural work environment. You’ll work on-site as part of a collaborative team, helping end-users solve technical problems while maintaining high operational standards.
Interested? Send us your updated CV and we’ll be happy to provide more details

Deliver first-level technical support, addressing straightforward incidents and service requests.
Troubleshoot and resolve basic issues, gather relevant technical details, and escalate when necessary.
Perform network patching on-site and within technical rooms.
Provide hands-on support for the Microsoft 365 suite (Teams, SharePoint, OneDrive, Planner, To Do, etc.).
Manage mobile devices: register/unregister devices, monitor status, manage user profiles, and oversee line changes.
Assist with remote access issues, including verifying configurations through management consoles.
Guide users through signing certificate downloads and OTP (One-Time Password) registrations.
Support file-sharing setups, mapping, data restoration, and drive information.
Securely erase data from key IT assets in compliance with internal policies.
Identify installed software and maintain accurate asset-user mappings.
Perform annual barcode scans of all IT assets (PCs, servers, printers, networking gear, etc.).
Monitor stock levels of IT equipment and proactively communicate any risks of shortages.
Handle hardware inventory tasks, including unboxing, waste sorting, labelling, scanning, and stock transfers.
Provide on-site technical support for videoconferencing, hybrid meetings, and web streaming setups.