Solutions Manager

at  OrderGroove

WHO WE ARE:

Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground-up. We’re looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce. If you’re motivated by a desire to solve problems and deliver groundbreaking insights and solutions you’ll fit in perfectly!

EXPERIENCE:

• 2+ years of experience managing technical teams focused on API integrations for SaaS or eCommerce platforms.
• 4+ years of direct experience in a Solutions role using APIs, SDKs, webhooks, SQL, JavaScript, HTML/CSS, XML, JSON
• Proven track record of leading teams to deliver high-quality projects

SKILLS:

• Exceptional organization and attention to detail.
• Strong technical writing and documentation capabilities.
• Familiarity with eCommerce platforms and payment gateway technologies is a plus.
  If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We encourage you to apply if you think this is a role that would make you excited to come into work every day.

ABOUT THE ROLE:

Are you a leader who excels at navigating the intricate balance between technical complexity and outstanding customer experiences? Are you motivated by the challenge of managing high-impact projects while mentoring a team to deliver excellence? If this resonates with you, we’re excited to meet you.
As a Solutions Manager, you’ll oversee a dynamic team responsible for delivering seamless integrations with top-tier brands. This role combines technical expertise with strategic leadership, enabling you to drive efficiency, innovation, and customer satisfaction across all projects.

WHAT YOU’LL DO:

• Lead from the front: Lead technical integrations as a player/coach, ensuring your team follows your lead in turning complex challenges into elegant, actionable solutions that align with client goals.
• Strategic Oversight: Manage multiple high-profile projects simultaneously, balancing tight timelines, competing priorities, and customer expectations with finesse.
• Process Optimization: Identify and implement improvements to existing systems, ensuring scalability and efficiency without compromising quality.
• Stakeholder Engagement: Act as the primary point of contact for high-value clients, fostering trust through clear communication, proactive problem-solving, and a customer-first mindset.
• Team Development: Mentor and empower your team, providing guidance on technical and interpersonal skills to drive their professional growth.
• Technical Expertise: Collaborate with developers and technical teams, leveraging your expertise in APIs, webhooks, SQL, HTML/CSS, Javascript, and other relevant technologies to troubleshoot and guide solutions.
• Quality Assurance: Maintain the highest standards of work, ensuring that all projects meet or exceed both internal and client expectations.