EDUCATION REQUIREMENTS

• High school diploma, some college preferred.
• Industry certifications a plus.

EXPERIENCE REQUIREMENTS

• Minimum 7 years of progressive IT experience.
• Experience engaging stakeholders to support business decisions.
• Managed services experience a plus.

ADDITIONAL SKILLS REQUIRED:

• High level of network systems and troubleshooting.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Flexible and adaptable; able to work in ambiguous and fast-paced environments.
• Ability to diagnose and troubleshoot methodically and efficiently.
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
• Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.

SPECIAL REQUIREMENTS

• Employees must complete the required courses as described by Human Resources for all employees.
• This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.

• Develop detailed project scope of work to summarize in clear terms the system functionality specific to client/end-user needs for each project.
• Work with integrators to calculate an accurate estimation of job hours to complete the project based on the scope of work.
• Establish and maintain working relationships with vendors and subcontractors.
• Obtain material pricing from vendors and organize all the information necessary to create and submit proposals to clients.
• Maintain knowledge on products/solutions/services.
• Maintain a high level of customer satisfaction through account knowledge and dedication, communication, and follow-up.
• Serve as a technical liaison between sales and customers; Ensure effective and efficient cross-team collaboration.