45DRIVES SOLUTIONS SPECIALIST (USA)

Location: Wilmington, NC
Term: Full-Time, Permanent
Anticipated Start Date: As soon as we find the right fit
Type: In Office Only (Training will take place at our home branch in Sydney, Nova Scotia)

ABOUT US

At 45Drives, we create big, strong, fast storage servers using open-source platforms that break away from traditional enterprise constraints. Our customers range from the world’s biggest brands to indie creators building the next big thing. With every system we build, we help people take control of their data, scale efficiently, and innovate freely.
We’re not your typical tech company. From our tight-knit culture to our laser focus on transparency and service, we believe in doing business differently—always putting people first, whether they’re customers or teammates. 45Drives is a division of Protocase Inc., a fast-growing manufacturing and technology company based in Sydney, Nova Scotia. This role will be based out of our U.S. branch in Wilmington, NC.
www.45drives.com

EDUCATION

• Completion of an IT-related post-secondary program OR relevant work experience in system administration, networking, or technical support.

EXPERIENCE

• Entry-level to experienced candidates welcome—we value passion and attitude.

SKILLS

• Proficiency with Linux (especially command line usage).
• Experience or familiarity with ZFS or other filesystems.
• Basic understanding of networking principles (e.g., bonding, subnetting, routing).
• Strong verbal and written communication skills.
• The ability to think critically, troubleshoot, and problem-solve in real time.
• A customer-first mindset with a knack for teaching and supporting others.

• Responding to customer requests and issues via our service ticket system.
• Troubleshooting hardware, software, and network issues with clarity and confidence.
• Using Linux commands and ZFS to configure and support custom storage systems.
• Working with customers to deeply understand their needs and deliver tailored solutions.
• Documenting solutions and create resources to help others.
• Handling networking challenges like bonding, subnetting, and routing.
• Ensuring system integrity and data security through proactive problem-solving.
• Collaborating with teammates to continuously improve service and support