ABOUT HEALTHCARE SOLUTIONS

At Healthcare Solutions, we help people live better lives. We provide home medical and rehab products and education to support the well-being and independence of those with injuries and disabilities. Our services include medical equipment sales, repair, rentals, and home installation.

WHY JOIN US?

Internal Opportunity: Join Our Team as a Solutions Specialist – Make a Real Difference in Ostomy Care & AADL Support!
Are you passionate about helping others live confidently and independently? Do you thrive in a role where compassion meets problem-solving? We’re looking for a Solutions Specialist who specializes in ostomy supplies and understands the vital role of Alberta Aids to Daily Living (AADL) in supporting client care.
In this dynamic position, you’ll be the go-to expert for clients navigating ostomy product choices, insurance coverage, and AADL processes. Your work will directly impact quality of life—offering not just supplies, but dignity, reassurance, and personalized solutions.
If you’re motivated by meaningful work, excel in client-focused service, and have a keen eye for detail, this role is your chance to turn care into action.

SKILLS & ABILITIES

• 2+ years of customer service experience, preferably in a medical or healthcare-related retail setting
• Knowledge of AADL and ostomy product lines
• Excellent verbal, written, and interpersonal communication skills
• High attention to detail and documentation accuracy
• Strong computer literacy (ERP, POS, Microsoft/Google Suite)
• Ability to safely perform physical tasks (e.g., lifting up to 50 lbs, prolonged standing)

EDUCATION & EXPERIENCE

• High school diploma.
• 2+ years proven customer service experience.
• Point-of-sale experience (Shopify POS experience is an asset).
• Experience upselling, cross-selling, and merchandising.
• Previous training in company products, services, and fulfillment channels is an asset.
• Previous training in a relevant medical field may be an asset.
• Standard First Aid certificate is an asset.
  Location: North Edmonton
  Workplace Type: On-site
  Job Type: TERM, Full-Time
  Availability: Monday - Saturday, 5 days/week

ABOUT THE ROLE

As a Solutions Specialist, you are a key member of our frontline team, specializing in ostomy care and AADL-funded products. You will deliver expert service, compassionate education, and tailored product recommendations to customers and healthcare professionals alike.

WHAT YOU’LL DO

• CUSTOMER SERVICE & CONSULTATIONSDeliver exceptional, empathetic customer service through personalized, in-depth consultations focused on ostomy care solutions and Alberta Aids to Daily Living (AADL) program offerings. Prioritize building strong rapport with clients to ensure they walk out feeling supported, not just served.
• NEEDS ASSESSMENT & PRODUCT SELECTIONConduct assessments of individual customer needs to recommend suitable ostomy appliances, accessories, and other medical supplies tailored to their condition, lifestyle, and funding eligibility.
• AADL DOCUMENTATION & COMPLIANCEAccurately complete, verify, and submit all AADL paperwork, ensuring that documentation is timely, accurate, and complete while remaining compliant with current AADL guidelines and timelines.
• POLICY & PRODUCT KNOWLEDGEMaintain expert-level knowledge of AADL regulations, funding processes, billing protocols, and the approved product formulary. Stay up to date with new products and lines to support both customer care and administrative accuracy.
• CUSTOMER EDUCATIONProvide thorough education to customers on the correct use, care, and maintenance of ostomy products to promote safety, hygiene, and independence.
• PRODUCT UPSELLING & CROSS-SELLINGIdentify and recommend additional or complementary products based on customer needs, promoting comprehensive care solutions while increasing customer satisfaction and business value.
• TEAM & INTERDISCIPLINARY COLLABORATIONWork collaboratively with customers and external healthcare professionals (HCPs) to deliver seamless, coordinated care. Build rapport and communicate professionally with HCPs to instill confidence and encourage ongoing collaboration.
• RETAIL ENVIRONMENT MAINTENANCEUphold a clean, safe, and organized retail and consultation space that reflects professionalism and supports infection control standards.