Solutions Support Engineer, US-East at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

148500.0

Posted On

03 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Cloud Platforms, Java, Python, Shell, JavaScript, JSON, Linux, Kubernetes, Virtualization, Cloud Security, Monitoring, Storage Solutions, DevOps, REST APIs, Networking

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Solutions Support Engineer, US-East in United States. In this role, you will join a global team dedicated to delivering outstanding technical support for cloud security solutions. You will act as a trusted partner to customers, troubleshooting technical issues, collaborating across teams, and implementing scalable solutions to enhance the support experience. This position offers the chance to work with cutting-edge cloud technologies, contribute to automation and efficiency improvements, and play a key role in ensuring reliability and customer satisfaction. If you enjoy solving complex technical problems, working in a dynamic environment, and building creative solutions, this role will give you the opportunity to make a strong impact. Accountabilities Deliver technical support and troubleshooting for customer issues across cloud-based products. Own, resolve, and document customer cases using best practices in collaboration and transparency. Escalate issues when necessary, whether technically or strategically, to ensure timely resolution. Coordinate with product and engineering teams on incident management and complex problem-solving. Design and implement scalable solutions, leveraging automation, coding, and scripting. Participate in on-call rotations to provide after-hours, weekend, and holiday support. Must be comfortable working 9–6 EST. 5+ years of hands-on technical experience in customer support, system administration, or related roles. At least 1 year of experience with cloud platforms (AWS, Azure, or GCP). Ability to read and debug code in one or more languages: Java, Python, Shell, JavaScript, JSON. Strong command-line and Linux operating system skills. Familiarity with Kubernetes, virtualization, hybrid cloud, cloud security systems, monitoring, and storage solutions. Nice-to-have: experience with DevOps technologies, REST APIs/GraphQL, web protocols (HTTP, DNS), networking fundamentals, and relational databases. Must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States. Competitive salary: $108,000 – $148,500 USD annually, based on skills and location. Participation in equity and incentive compensation programs. Medical, dental, and vision insurance. Short- and long-term disability insurance, life and accident insurance. 401(k) retirement savings plan with employer match. Flexible paid time off plus 11 paid holidays. Paid leave programs, including parental, medical, and bereavement leave. Home office setup and monthly connectivity reimbursement. Flexible Spending Accounts and Employee Assistance Program. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

Responsibilities

Deliver technical support and troubleshooting for customer issues across cloud-based products. Coordinate with product and engineering teams on incident management and complex problem-solving.