Build a Career with Ashley
Title: SOP Documentation Specialist
Location: Ecru, MS or Charlotte, NC
We’re looking for a detail-obsessed SOP Documentation Specialist who thrives on structure, clarity, and process precision. In this role, you’ll be the go-to expert for creating, updating, and maintaining Standard Operating Procedures (SOPs), work instructions, manuals, and related documentation. You’ll work across departments to ensure our operations are clearly defined, compliant, and consistently executed.
This role is key to keeping our teams aligned and our workflows efficient.
What You’ll Do

Document Creation & Maintenance

• Write, edit, and format SOPs, work instructions, and technical documentation
• Ensure documentation is consistent, clear, and aligned with company standards

• Translate complex processes into digestible, actionable content

  Version Control & Compliance

• Manage document lifecycle: versioning, approvals, archiving

• Maintain change logs and ensure compliance with internal and external standards

  Cross-Functional Collaboration

• Partner with subject matter experts to gather critical process information

• Conduct interviews and workshops to fill documentation gaps

• Coordinate input and feedback from multiple stakeholders

  Training & Knowledge Sharing

• Develop training materials to support the adoption of SOPs

• Host sessions or create guides to ensure teams understand new procedures

• Act as a documentation resource for teams company-wide

  Process & Workflow Optimization

• Identify inefficiencies, duplications, or inconsistencies in procedures

• Recommend improvements to enhance clarity and operational flow

  Quality Assurance

• Conduct regular audits of documentation for accuracy, relevance, and compliance

• Monitor adherence to documentation standards and style guides

  Repository Management

• Maintain organized, intuitive documentation libraries

• Ensure quick and easy access to current and historical documents

What do you need?

• Proven experience in technical writing, SOP development, or a similar documentation role
• Exceptional attention to detail and organizational skills
• Strong ability to simplify complex information
• Proficiency with document management systems (DMS), version control tools, and Microsoft Office/Google Workspace
• Ability to work independently and across functions with minimal hand-holding
• Strong communication skills – written, verbal, and interpersonal

Who We Are
At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won’t coast when times are good. We create solutions, not excuses. And never settle for the status quo. It’s the reason we’re always searching for better ways to deliver an exceptional customer experience. That’s why Ashley Furniture is #1 in our industry.
Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.
Apply today and find your home at Ashley!

OUR CORE VALUES

Honesty & Integrity

• Without hesitation, uses candor and is direct in communication
• Is tough-minded in working in and meeting the demands of reality
• Always tells the truth and follows through on commitments

Passion, Drive, Discipline

• Enjoys working hard and pursues work with energy, drive and willpower to finish
• Is disciplined in developing consistency into work processes
• Is focused and relentless in achieving goals

Continuous Improvement/Operational Excellence

• Fights to take costs and waste out of the system
• Seeks to understand “why” something works the way it does, and through study and improvement determines how to better all processes and systems
• Strives for more in all areas of work by developing measurements, setting goals and then working on ways to exceed goals through problem-solving methods that look beyond the obvious

Dirty Fingernail

• Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/herself
• Has an insatiable curiosity and takes a “Go and See” approach to understand the current state of the business and the competitive realities
• Takes a hands-on approach to tackle problems and demonstrates critical thinking through the use of effective questioning…asking the 5 “Whys”

Growth Focused

• Understands the customer’s needs and wants, then challenges current ways of doing business that inhibits growth and organizes work to meet those needs.
• Is competitive by studying the competition and is aggressive in looking for ways to beat them
• Strives to be the BEST by improving the quality of processes, reducing costs, doing more business, being profitable, and growing the business

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:
Corporate Social Responsibility
We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. Principals Only.

Please refer the Job description for details