Source to Pay - Production Support Manager at RBC Global Asset Management

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coupa, Critical Thinking, Customer Support Systems, Global Procurement, Incident Management, IT Service Management, Ivalua, Process Management, Production Support, Supplier Enablement, Technical Support, Troubleshooting, User Acceptance Testing, User Adoption

Industry

Description

Job Description What is the opportunity? As a member of the S2P Production Support Team, you will partner with Global Procurement and Enterprise wide end-users to provide business and technical assistance on a suite of Procurement product tools and processes. Your focus will be on delivering top-notch incident management support, ensuring seamless resolution of production issues with minimal impact to our user base. You will engage with application vendors, raising and managing production tickets. As Manager – S2P Production Support you will drive Supplier Enablement initiatives while collaborating with various RBC Platforms to achieve supplier onboarding and expand user adoption of our Procurement product applications. This role requires a unique blend of technical savvy, excellent communication skills, and a collaborative mindset. What will you do? Independently manage & resolve user issues by leveraging critical thinking Configure, manage and support Intake Forms and related inquiries from multiple channels Monitor & maintain S2P Application Production Performance Raise tickets and engage with S2P Application Vendors to resolve Production issues Rapidly respond to S2P Application inquiries from internal End-Users and external suppliers Troubleshoot issues as Level 3/4 support and escalate where appropriate to management and/or 3rd party supplier (Coupa, Ivalua) Perform configuration maintenance activities Configure S2P Solutions (Coupa, Ivalua) as required related to small enablement projects (supplier/business enablement, enhancement requests etc) Conduct User Acceptance Testing (UAT) and Post Implementation Verification (PIV) Update procedural documentation (SOPs) when applicable. Draft Support and Training material for RBC End users Day to day Production Support – 50% Supplier Enablement, Analysis, Solution Design Configuration – 30% Release & Testing Support – 20% What do you need to succeed? Must-have Knowledge of Source to Pay (S2P) solutions and processes. Administration & Configuration experience with Coupa and/or Ivalua 2-3 years web-based application administration and support Integration/Automation process monitoring Production/Technical Support experience Intake & Incident Management Nice-to-have Coupa Certification Ivalua Certification SQL Certification Jira Service Desk What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Flexible work/life balance options #LI-Hybrid #LI-POST Job Skills Coupa, Critical Thinking, Customer Support Systems, Global Procurement, Group Problem Solving, Incident Management, Installation Support, IT Service Management (ITSM), IT Standards, IT Systems Management, Ivalua, Long Term Planning, Process Management, Production Support, Source-to-Pay (S2P), Supplier Enablement, Supplier Onboarding, Taking Initiative, Teamwork, Technical Support, Time Management, Troubleshooting, User Acceptance Testing (UAT), User Adoption Additional Job Details Address: BAY WELLINGTON TOWER, 181 BAY ST:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CHIEF LEGAL & ADMIN OFFICE GRP Job Type: Regular Pay Type: Salaried Posted Date: 2025-11-21 Application Deadline: 2025-12-31 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Responsibilities

Manage and resolve user issues while providing technical support for S2P applications. Drive supplier enablement initiatives and collaborate with various platforms to enhance user adoption of procurement tools.