a) The post holder will be responsible for providing a proactive, comprehensive administrative and secretarial service to a multi-disciplinary team.
b) The administrator is often the first point of contact for families/carers and other members of the service user’s network and plays an important role in ensuring a good patient experience and positive image of the service.
c) Due to the focus of the team in working collaboratively with Schools and education partners, the post holder must proactively create and maintain effective working relationships with these partners.
d) Managing and overseeing the administrative component of the Trust patient database, i.e. inputting referral and patient information, monitoring and updating operational data quality, including data reports to NHSE specific the Multi-disciplinary Team programme.
(a) To provide a professional and confidential administration service, to include typing; preparing correspondence; proof reading documents; photocopying; filing; scanning; dealing with post; having access to team members outlook calendars.
(b) To assist people in a helpful, diplomatic and tactful manner; screening and rerouting calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
(c) To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
(d) Ability to work in an unpredictable pattern, dealing with frequent interruptions.
(e) Organise the booking of interpreters and translation of correspondence, where appropriate.
(f) To arrange appointments and meetings as required.
(g) Attend meetings including team meetings and produce minutes.

2) SERVICE REQUIREMENTS:

(a) To provide cover for colleagues, as required, within CAMHS sites.
(b) To provide ad hoc reception cover, as required, within CAMHS sites.
(c) Assist teams with the development of patient information and team leaflets.
(d) To attend, and actively participate in, administration team meetings to assist in the implementation and continual review of systems to ensure good practice.
(e) May be required to be trained as nominated Fire Warden, First Aider and/or Health and Safety Champion.
(f) To assist in service user feedback and PPI.
(g) May be required to work outside of core hours, in line with service need.
(h) To line manage staff, as required.