Spa and Leisure Manager at IHG Career

Pattaya City, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Revenue Management, Staff Recruitment, Performance Management, Guest Experience Management, Budgeting, Wellness Program Development, Health and Safety Compliance, Vendor Management, Upselling, Leadership, Interpersonal Communication, Hospitality Management Systems, Microsoft Office, Risk Management, Operational Performance Analysis, Strategic Planning

Industry

Hospitality

Description

Duties and Responsibilities Financial Returns ● Develop and implement strategies to maximize spa and leisure revenue, profitability, and productivity. ● Monitor and control departmental expenses, labor costs, inventory, and operating supplies within approved budgets. ● Analyze business performance and implement promotional activities to increase utilization of spa and recreational facilities. ● Drive retail sales and treatment revenues through effective upselling and guest engagement. People ● Recruit, train, develop, and motivate Spa and Leisure team members to achieve service excellence. ● Conduct performance reviews, coaching, and development plans to enhance employee performance and career growth. ● Ensure adequate staffing levels and efficient scheduling to meet business demands. ● Promote a positive working environment and foster teamwork across departments. Guest Experience ● Deliver memorable wellness and leisure experiences that exceed guest expectations. ● Ensure all guests receive professional, personalized, and attentive service. ● Monitor guest feedback and implement corrective actions to continuously improve satisfaction scores. ● Develop wellness programs, recreational activities, and guest engagement initiatives that enhance the resort experience. ● Maintain high standards of cleanliness, presentation, and ambiance throughout all spa and leisure facilities. Responsible Business ● Ensure compliance with hotel policies, brand standards, health and safety regulations, and local legislation. ● Maintain all spa and leisure equipment, facilities, and operating procedures in safe and excellent condition. ● Ensure proper hygiene, sanitation, and risk management practices are consistently followed. ● Support sustainability initiatives and community engagement activities where applicable. ● Prepare departmental reports, forecasts, and performance analysis for management review. Other Responsibilities ● Coordinate with Sales, Marketing, Front Office, and other departments to promote spa and leisure services. ● Manage vendor relationships and ensure quality standards for products and services. ● Stay informed of wellness, fitness, and hospitality industry trends and recommend innovative initiatives. ● Perform other duties as assigned by management. Qualifications and Requirements ● Bachelor’s Degree in Hospitality Management, Business Administration, Sports & Recreation Management, Wellness Management, or a related field. ● Minimum 3–5 years of experience in Spa, Wellness, Recreation, or Resort Operations, including at least 2 years in a supervisory or management role. ● Strong leadership, communication, and interpersonal skills. ● Knowledge of spa operations, wellness programs, fitness facilities, and recreational activities. ● Experience in luxury hospitality or resort environments preferred. ● Strong business acumen with the ability to manage budgets, revenue, and operational performance. ● Knowledge of health, safety, hygiene, and risk management practices. ● Proficient in Microsoft Office and hospitality management systems. ● Excellent command of English; additional languages are an advantage. ● Ability to work flexible schedules, including weekends and public holidays.

Responsibilities

Oversee all spa and leisure operations to maximize revenue, profitability, and guest satisfaction. Lead the wellness team while ensuring strict compliance with health, safety, and brand standards.