Spa and Wellness Manager at Accor

New Orleans, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Oct, 26

Salary

0.0

Posted On

12 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spa Management, Wellness Programming, Staff Scheduling, Guest Recovery, Sales Strategy, Facility Maintenance, Team Leadership, Performance Evaluation, Recruitment, Upselling, Financial Analysis, Conflict Resolution, Time Management, POS Systems, Microsoft Office Suite, LQA Standards

Industry

Hospitality

Description

Company Description Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter. Job Description SUMMARY OF RESPONSIBILITIES: Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following: Oversee daily operations of spa reception, fitness/wellness programming, and membership services to ensure smooth workflow and service excellence. Monitor staffing, scheduling, and resource allocation to meet operational needs during peak and off-peak periods. Ensure compliance with health, safety, and hygiene protocols across all areas of responsibility Act as a key player in guest recovery, supporting the team in resolving issues promptly and ensuring guest satisfaction is restored whenever concerns arise Oversee the planning, scheduling, and execution of fitness and wellness classes and programs, ensuring a high quality, engaging experience for all guests. Drive sales strategies and marketing for fitness and spa. Oversee all operations of the gym, including equipment maintenance, cleanliness standards, member access, and daily facility checks to ensure a safe and supportive environment for guests. Champion a culture of luxury, personalized service, and attention to detail in every guest interaction. Manage sick calls and implement day-to-day operational adjustments to ensure adequate coverage and smooth departmental functioning. Oversee the cleanliness, maintenance, and performance of all gym equipment, ensuring the gym operates at the highest level of LQA standards through regular inspections, timely reporting of issues, and coordination of necessary repairs or servicing. Respond to all emergency situations promptly and in accordance with established safety protocols. Ensure all team members are trained in service protocols, Fairmont brand standards, and upselling techniques. Mentor and develop supervisory team members, fostering leadership growth and accountability. Conduct regular performance evaluations, coaching sessions, and departmental meetings. Support recruitment, onboarding, and ongoing training of spa team members and fitness team members to ensure alignment with service standards and operational needs. Collaborate with Sales Manager to drive retail, memberships and service revenue through strategic promotions and upselling. Track and analyze operational reports, guest feedback, and financial results to identify areas for improvement. Qualifications QUALIFICATIONS: Minimum 3 years of leadership experience in a luxury spa, hospitality, or wellness environment required. Current CPR & First Aid an asset Bachelor’s Degree in Business Administration or Hospitality/Spa Management an asset. Proven ability to lead, motivate, and develop teams. Exceptional guest service, interpersonal, and conflict resolution skills. Excellent communication, organization, and time-management abilities. Proficiency in spa/gym management software, POS systems, and Microsoft Office Suite. Additional Information All your information will be kept confidential according to EEO guidelines. Job-Category: Default Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Oversee daily operations of the spa, fitness center, and wellness programming to ensure luxury service excellence and operational efficiency. Drive revenue through strategic marketing, membership sales, and the development of high-performing teams.