IN A NUTSHELL

We’re actively seeking a Spa Assistant Reception Manager to join our team in the award winning Spa at Pennyhill Park in Bagshot, Surrey. You will assist in the delivery and overseeing standards of guest care as well a being responsible for the overall running of the spa reception desk to ensure that all guests, members and day spa guests have the most enjoyable experience possible.
The role incorporates duty management shifts, guest relations and managing feedback. The Spa is open seven days a week so flexibility is a must and is open from 6:00am and closes at 10:00pm so you would be expected to work a variety of shifts.
Main Responsibilities

ARE WE RIGHT FOR YOU?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

• We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
• We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
• We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
• You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Package Description

• The guest journey - ensuring the guest journey throughout the Spa is smooth
• Motivating and inspiring the spa reception team through training and coaching
• Ensuring the front of house environment is always looking it’s best and everyone receives a warm welcome
• Creating processes and procedures in conjunction with the Spa Front of House Manager to ensure smooth running of all Spa Operations i.e SOP, health and safety, IT Systems.
• Up selling all retail and treatments to ensure maximum capture of revenue.
• Duty management shifts
  The Ideal Candidate