ABOUT US:

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.
At AIRE we are proud to have an international presence with 9 established centers: Tribeca, Upper East Side, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened, and Toronto 2025 facility.
We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.

THE ROLE:

As the Links Supervisor, you will transition into a leadership position,entrusted with upholding and enhancing the impeccable standards of cleanliness and organization that define AIRE. This role presents a unique chance to lead by example, embodying AIRE’s values while nurturing the well-being of both our valued clients and fellow team
members.

KEY RESPONSIBILITIES:

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• Customer Experience

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• Oversee and ensure a suitable environment and atmosphere for the development of treatments, following AIRE guidelines and style book, ensuring all team members are properly trained.

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• Guarantee the compliance of protocols and standards of the Links team.

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• Responsible for detecting and addressing any issues or situations that could affect AIRE customers’ experience, and scale them to the Links Manager.

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• Ensure together with the Links Manager the correct implementation of new company protocols, experiences and/or processes.

• Management
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• Ensure that the daily briefing is carried out by the Links team, along with the rest of the operational departments, indicating the relevant aspects of the day: VIP customers, maintenance incidents that affect the operation, groups, etc.

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• Assist the manager with the inventory of the different products in the department.

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• Perform, on a daily and weekly basis, the report of incidents, improvements, and facts of interest and report it to the Links Manager.

• People Management
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• Assist the Links Manager in hiring, training, and developing the team in charge if needed.

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• Provide continuous individual feedback to the team members in regards their performance and behaviors. They propose training and other measures for their development and improvement to the Links Manager.

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• Enforcing and executing work dynamics in the team in charge, which promotes teamwork and respect and continuous improvement of AIRE standards.

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• Supervise the work of the Links team

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• Perform other additional duties and responsibilities upon the request of your Manager or Manager on Duty (MOD).