ABOUT THE ROLE:

• Issue spa lockers, robes and slippers to guests and then escort guests to their lockers.
• Provide orientation tour, explaining spa amenities offered and answering guests’ questions.
• Maintain a safe, clean, and well-organized spa environment through consistent monitoring of all areas.
• Perform various cleaning tasks i.e. Mopping, hoovering and dusting around the spa and surrounding areas maintaining a 5-star standard in terms of cleanliness and hygiene
• Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.