Spa Concierge at Basecamp Resorts

Canmore, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

20.0

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Organizational Skills, Attention to Detail, Spa Services Knowledge, Booking Software Proficiency, Multitasking, Positive Attitude

Industry

Hospitality

Description

Spa Concierge Everwild Nordic Spa by Basecamp, Canmore About Basecamp Property Management Ltd Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke & Golden in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Basecamp resorts is the recipient Hotelier Magazine’s award for 2023 Regional Company of the year. Featuring an indoor-outdoor experience, Everwild Nordic Spa by Basecamp is a sanctuary of well-being, where everything we do is inspired by nature. Integrating native materials, elements, traditions, and wellness rituals from around the globe, crafting authentic experiences and creating harmony between people and the natural world. Why Work for Us? Quarterly gratuity program! Western Canada's fastest-growing hospitality brand. Group health benefits plan (Dental, Vision, Paramedical, and more) Employee, Family and Friends discounted rates at all Basecamp Properties. Company paid staff events. A hands-on people focused Basecamp culture. Position Overview Under the supervision of the Assistant Spa Manager and Spa Supervisor, the Spa Concierge plays a crucial role in in creating a positive first impression and ensuring that all guests have a warm, welcoming, and memorable experience from the moment they arrive. Shifts: Full-time/Permanent. Days, evenings & weekends. Wage: $20 per hour Expected start date: 20th October 2025 Key Responsibilities Guest Experience & Reception Greet guests in a friendly and professional manner as they arrive at the spa. Ensure guests feel welcomed, valued, and comfortable. Address guest inquiries and concerns about services, products, and amenities. Provide information on treatments, spa packages, promotions, and policies. Efficiently check guests in and out of the spa, handling payments, billing, and any required documentation. Collect and report guest feedback, both positive and negative, to improve service quality and guest satisfaction. Operational Efficiency Schedule, confirm, and modify appointments for spa services, ensuring accurate and timely bookings. Work closely with spa therapists, managers, and other team members to ensure smooth operations and high-quality guest service. Ensure the front desk area is clean, organized, and well-stocked with promotional materials, brochures, and necessary spa items. Sales & Marketing Promote and sell spa products and services, recommending packages and upgrades to enhance the guest experience. Requirements Previous experience in customer service or hospitality, preferably in a spa or wellness environment. Strong communication skills and a friendly, professional demeanor. Ability to manage multiple tasks in a fast-paced environment. Knowledge of spa services, treatments, and products is a plus. Proficiency in computer systems and booking software. Excellent organizational skills and attention to detail. Ability to maintain a calm and positive attitude under pressure. Ability to work flexible hours, including weekends and holidays. Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.

Responsibilities

The Spa Concierge is responsible for creating a positive first impression and ensuring guests have a welcoming experience. This includes greeting guests, addressing inquiries, managing appointments, and promoting spa services.