Spa Concierge - Casa Mani Resort Napa Valley, Curio Collection by Hilton at Hilton Hotels & Resorts

, California, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

23.0

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Luxury Service, Reservations, Retail Sales, Gift Card Sales, Facility Orientation, Guest Greeting, Laundry Assistance, Cleaning, Restocking Amenities, Cash Handling, Payment Processing, Training Participation, Enthusiasm, Adaptability

Industry

Hospitality

Description

Be part of something extraordinary! Casa Mani Resort Napa Valley, a newly reimagined addition to Hilton’s Curio Collection, is opening its doors in the heart of wine country. The resort boasts a multi-million-dollar investment in design and architecture, featuring a state-of-the-art fitness center, full-service spa, resort pool, inspired meeting and event spaces, in addition to a casual dining restaurant and a world-class signature steakhouse. We’re building a team of passionate hospitality professionals ready to deliver unforgettable experiences in a breathtaking setting. From personalized guest service to curated luxury, this is your opportunity to grow with a globally recognized brand while embracing the beauty and culture of Napa Valley. Join us and help define the future of luxury hospitality at Casa Mani Resort. At Casa Mani Resort, our Team Members thrive in an award-winning culture that celebrates excellence and collaboration. Enjoy a friendly, supportive workplace, a best-in-class benefits package, and career growth opportunities backed by Hilton’s global network. Plus, you’ll receive complimentary meals during your shift, exclusive Hilton travel discounts for you and your family worldwide through our Go Hilton program, comprehensive health and wellness benefits, paid time off and holiday pay. Come see why Hilton was named #1 Best Company to Work For in the U.S. by Fortune and Great Place to Work! The ideal candidate will have: 1 year customer service experience. Luxury service background. Hotel experience is preferred. Shift Pattern: Varied AM PM. Open availability required including weekends and holidays; shifts will be dependent on business levels and seniority scheduling. Hourly Pay Range: $20.00 - $23.00 What will I be doing: As a Spa Concierge, you would be responsible for ensuring a clean, safe and relaxing/fun environment for guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Participate in all Hilton and spa trainings. Energetic, enthusiastic and motivational. Makes Spa reservations over the telephone, provides efficient guest service from point of arrival to check out. Assist guest with any changes or cancelling appointments. Sells retail and Gift Cards Orientates the guests through the spa facility, greets guests and provides personal guest service. Assists with daily Spa laundry. Keeps all areas of the locker rooms, restrooms, and lounges neat, clean and including but not limited to wiping down of showers are guest use, emptying towel bins, disinfecting spa slippers and restocking spa amenities for example spa snacks, shower caps, toothbrushes, hair brushes etc. Handle cash and other payment methods. Supports Spa Director & Associates with projects as needed. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Responsibilities

The Spa Concierge ensures a clean, safe, relaxing, and fun environment for guests while delivering outstanding service and supporting financial profitability. Key duties include managing spa reservations, assisting guests with changes, selling retail items and gift cards, orienting guests through the facility, and maintaining the cleanliness and stock levels of locker rooms and lounges.