SPA CONCIERGE, SPA & WELLNESS

SHIFT PATTERN ( 40 hours, 5 days per week)
Mandarin Oriental Mayfair is looking for a Spa Concierge to join our Spa team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

• Assisting in the smooth flow of the guest’s journey throughout their stay in the Spa.
• Proactively greeting, interacting, and assisting guests in a professional manner.
• Completing daily briefing and informing the Spa & Wellness of daily updates and information.
• Organising appointment scheduling in order to maximise use of time and profitability whilst ensuring that the guests needs are of first importance.
• Have the ability to courteously interact and answer all Spa & Wellness and hotel related questions with guests.
• Have a thorough understanding of all retail sales items sold in the Spa Boutique and all Mandarin Oriental treatments and packages offered in the Spa.
  As a Spa Concierge, you will be working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary from morning, afternoon, and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.