Spa Concierge, (Full -Time) - Waldorf Astoria Atlanta Buckhead
Waldorf Astoria is looking for aSpa Conciergeto join the DepartmentTeam at this gorgeous Atlanta property!
Located in one of Atlanta’s most prestigious neighborhoods, this Forbes 4-Star and AAA 4-Diamond hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
Want to learn more? ,
Classification: Full-Time
Shift: Various – must be available to weekdays, weekends, and holidays.

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Experienced in Microsoft Office Suite, Spa Soft and able to compose and send emails to guests, members and clients.
• Adhere to cash handling procedures
• Interact and communicate effectively with guests, members, team members, and management team
• To be an effective salesperson by up-selling with latest departmental incentives
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulation