Mandarin Oriental Downtown, Dubai is looking for a Spa Concierge to join our Spa & Wellness team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai’s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

• Follow all corporate and hotel policies, including the MOHG Code of Conduct, and comply with laws, regulations, and required standards (LQE, MOQA, Forbes).
• Support learning and development activities, uphold Safe, Sound and Sustainable practices, and follow the MOHG Social Media Policy.
• Protect guest and colleague confidentiality, use hotel systems appropriately, and avoid misconduct such as harassment or discrimination.
• Assist with all spa operations including reception, retail, tea lounges, and consultation areas, ensuring cleanliness and organization.
• Provide excellent guest service through warm greetings, spa tours, professional behavior, effective communication, and smooth guest experiences.
• Manage scheduling, sales, guest records, emails, and feedback systems accurately; support events and meet set sales targets