Spa Concierge at Viejas Casino & Resort

Alpine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Booking Management, Cancellation Processing, Cash Handling, Register Operation, Guest Assistance, Facility Maintenance, Communication, Policy Adherence, Inventory Checking, Staff Coordination, Customer Service

Industry

Description

GENERAL SUMMARY The Spa Concierge is responsible for greeting guests; maintaining bookings and processing cancellations; handling transactions and operating register; assisting guests with inquiries; and maintaining facilities cleanliness. CORE SCOPE OF POSITION * Ensures the Viejas guest service experience for guests by maintaining the standards at all times. * Adheres to company and departmental policies and standard operating procedures, and applicable governmental laws and regulations. * Becomes knowledgeable about the facility and its amenities in order to effectively communicate with guests. * Submits all paperwork and financial reporting, when applicable, in accordance with Viejas policy. * Follows all standard operating procedures that apply to the front desk and customer service. * Enrolls guests in spa programs. Makes reservations for events, classes and services, as applicable. * Receives payments for goods and services. Properly accounts for the money. Reconciles daily sales, deposits, and receipts. Processes gift certificates and hotel charges, as applicable. * Greets each and every guest with a smile and direct eye contact. * Informs spa management of any guest or facility issues, incidents, and/or accidents. * Offers to make reservations, find directions, look up phone numbers, etc. for guests. * Checks equipment, locker rooms, gift shop stocks, inventory, etc. periodically throughout shift. * Ensures there is proper staff coverage when necessary to leave the area. * Informs spa team members of pertinent information at the end of the shift. Maintains and updates staff communication book. * Keeps area clear of clutter and personal effects. * Ensures that a clean, safe, hazard-free work environment is maintained. * Adheres to all company and department policies, procedures, and standard operating guidelines. * Performs other duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! INTERACTION * Interacts with internal and external guests with a positive attitude and professionalism at all times. SUPERVISION * Does not provide supervisions to others.

Responsibilities

The Spa Concierge is primarily responsible for delivering the Viejas guest service experience by greeting guests, managing bookings and cancellations, handling financial transactions via the register, and assisting guests with various inquiries. This role also involves maintaining the cleanliness and operational readiness of the spa facilities.