Spa Coordinator

at  Elkhorn Resort Spa Conference Centre

Located in Onanole - Manitoba, near Riding Mountain National Park, the Klar So Spa / Elkhorn Resort Spa & Conference Centre is a great place to nurture your career! We’ve got a fantastic team environment, offer amazing benefits, staff discounts and room to grow.
Come and reach your potential with us! If you have a passion for customer service, is organized, pays great attention to detail, and can build rapport with guests you may be successful in this position.

SPA COORDINATOR FOR THE NEW KLAR SO NORDIC SPA AT ELKHORN RESORT

The Klar So Nordic Spa is a complement to our existing spa facilities and we are looking for an energetic, friendly, and active individuals who can multi-task, work in a team environment as well as independently. This year-round position can be full-time or part-time. Working evenings and weekends is a must. Experience in retail and customer service will be taken into consideration, but is not required.

Responsibilities include (but not limited to):

• Coordinate therapists and organize their schedules, time off, breaks;
• Perform administrative tasks related to spa reception and manager requests;
• Coordinate and operate the laundry;
• Regularly check the spa area for cleanliness, safety and client needs.
• Coordinate with housemen, maintenance, housekeeping and duty managers all needs of the SPA and insert in the system when needed;
• Inspect the Spa and fix any issues or coordinate with other departments to be fixed;
• Assist in all areas of spa operation as requested by management;
• Train new coordinators and therapists;
• Make sure all computers and system are working or request maintenance;
• Supervise the morning, afternoon, evening and closing shifts and report to the manager and supervisor any problems;
• Properly open and close spa each day according to Standard Operating Procedures;
• Ensure adequate stock of supplies and equipment;
• Send a request supply to the manager when the stock are in the minimum level to order;
• Ensure that the check-in, check-out and payment process is handled in accordance with company policy;
• Keep up to date with offered treatments;
• Answer phones and e-mails;
• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation;
• Accurately book, change and cancel spa appointments;
• Make sure that gift shop area and guest areas are in good order and tidy;
• Good working knowledge of English is required;
• Other duties as assigned;

Training and a uniform will be provided.

• While we appreciate all applicants, only those legally allowed to work in Canada will be considered.
• Canadian Work Visa required.

Job Types: Full-time, Part-time, Casual, Permanent
Pay: From $17.00 per hour

Additional pay:

• Overtime pay
• Tips

Benefits:

• Discounted or free food
• Flexible schedule
• On-site gym
• On-site parking
• Store discount

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Ability to commute/relocate:

• Onanole, MB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you mind working on evenings, holidays or weekends?
• Why did you leave your previous job?
• What is your LinkedIn profile address?
• Do you have recommendations letters and recommendations on LinkedIn, Indeed or ZipRecruiter? How many and what they say about you?
• What’s your favorite part of working in customer service / hospitality?
• Do you have transportation? How long time driving from home to Elkhorn Resort / Klar So Spa? (Onanole - MB) (What town do you live in?)
• Will you need accommodations or help relocating?
• Which languages do you speak? What is your primary language?
• What is your Facebook profile address?
• Have you met any of our resort staff? (If yes please put their name.)

Experience:

• Customer Service: 1 year (preferred)

Language:

• English (required)

Work Location: In perso

• Coordinate therapists and organize their schedules, time off, breaks;
• Perform administrative tasks related to spa reception and manager requests;
• Coordinate and operate the laundry;
• Regularly check the spa area for cleanliness, safety and client needs.
• Coordinate with housemen, maintenance, housekeeping and duty managers all needs of the SPA and insert in the system when needed;
• Inspect the Spa and fix any issues or coordinate with other departments to be fixed;
• Assist in all areas of spa operation as requested by management;
• Train new coordinators and therapists;
• Make sure all computers and system are working or request maintenance;
• Supervise the morning, afternoon, evening and closing shifts and report to the manager and supervisor any problems;
• Properly open and close spa each day according to Standard Operating Procedures;
• Ensure adequate stock of supplies and equipment;
• Send a request supply to the manager when the stock are in the minimum level to order;
• Ensure that the check-in, check-out and payment process is handled in accordance with company policy;
• Keep up to date with offered treatments;
• Answer phones and e-mails;
• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation;
• Accurately book, change and cancel spa appointments;
• Make sure that gift shop area and guest areas are in good order and tidy;
• Good working knowledge of English is required;
• Other duties as assigned