*This role is part-time leading to full-time
*Shifts are 8 hours and availability on Saturdays and Sundays are required.

JOB OVERVIEW FOR SPA COORDINATOR:

The Spa Coordinator is ultimately responsible for ensuring 100% guest satisfaction by providing exceptional customer service to Spa guests. To answer all guest questions in person or over the phone related to spa reservations, product knowledge or general Spa usage in a friendly, professional and courteous manner. You will continuously exceed expectations of our clients by coordinating a day or visit that suits what they are looking for.

QUALIFICATIONS:

• Minimum 2-5 years experience in the spa or hospitality industry.
• Fluency in English both written and verbal. Proficiency in other languages would be an asset.
• Computers literate and knowledge of Word, Excel and Spa Software use an asset
• Availability on weekends is a must.
• Knowledge of Book4Time an asset.

• Book Spa reservations for individuals and/or groups via telephone, or email in accordance with established standards and reservation scripts.
• Ensure spa functions and services are up to date to ensure efficient response to guest inquiries.
• Stay apprised of current prices, price changes and all Spa promotions.