Spa Front Desk Concierge - Part Time at Black Desert Resort

Ivins, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

18.0

Posted On

28 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication, Organization, Attention to Detail, Scheduling, Point-of-Sale Systems, Spa Services Knowledge, Professional Appearance, Calm Under Pressure, Flexibility

Industry

Hospitality

Description

Overview Black Desert Resort, located in the dramatic landscape of Southern Utah, is a premier destination for luxury, relaxation, and wellness. The resort’s world-class spa delivers an immersive experience centered on renewal, connection, and personalized care. The Spa Front Desk Concierge is the first and last point of contact for every spa guest, setting the tone for a seamless and memorable journey. Job Summary: The Spa Front Desk Concierge is responsible for welcoming guests, managing spa appointments, providing information about services and amenities, and ensuring smooth spa operations. This guest-facing role requires warmth, organization, attention to detail, and a commitment to providing exceptional service in a tranquil luxury setting. Job Specifications: Onsite: Black Desert Resort – SpaShift & Schedule Availability: Year-Round / Part-TimePay Rate: $16– $18/hour. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. Why Join Us: Competitive Salary and Benefits: retirement plans, employee dining room, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Dynamic Work Environment: Work in a premier spa setting contributing to a team focused on service and hospitality Career Growth: Opportunities for professional growth and advancement in the hospitality industry. Responsibilities Warmly greet spa guests and members, assisting with check-in, check-out, and orientation of spa facilities Answer phones and respond to guest inquiries in a professional and timely manner Schedule, modify, and confirm appointments using spa management software Maintain a working knowledge of spa services, providers, availability, and retail offerings Offer personalized recommendations based on guest needs and preferences Process payments, gift card transactions, gratuities, and retail sales accurately Assist with locker room and relaxation lounge oversight, ensuring cleanliness and readiness Communicate special requests, service delays, or guest preferences to spa providers Handle guest issues or complaints with discretion and escalate to management when necessary Maintain inventory of robes, amenities, and retail displays Uphold the ambiance of the spa by supporting a peaceful, professional, and guest-centered environment Qualifications 1+ year of front desk, concierge, or spa experience preferred Knowledge of spa services and wellness products a plus Strong communication and guest service skills Proficient in scheduling or point-of-sale systems (e.g., Mindbody, Book4Time, SpaSoft) Professional appearance and demeanor Ability to work in a calm, yet demanding, potentially high-pressure structured environment Flexible availability including evenings, weekends, and holidays #blackdesertresort

Responsibilities

The Spa Front Desk Concierge is responsible for welcoming guests, managing spa appointments, and ensuring smooth spa operations. This role requires warmth and a commitment to providing exceptional service in a luxury setting.