SPA FRONT OF HOUSE & CLIENT EXPERIENCE COORDINATOR

Tonic — Cheltenham · Full-time - On-site · Client Service + Sales Focus

BE THE FIRST IMPRESSION PEOPLE RAVE ABOUT.

Tonic is Cheltenham’s premier beauty salon & spa with a loyal (and growing) client base. We’re looking for a polished, proactive Front of House & Client Experience Coordinator to be the heartbeat of the salon - owning the welcome, keeping the diary humming, and turning great service into re-bookings and retail sales.

What you’ll own…

• Five-star welcomes & goodbyes: greet, seat, offer refreshments, and ensure every guest leaves feeling amazing - with their next appointment booked.
• A full, healthy diary: spot white space, make friendly outbound calls, confirm bookings, and manage waitlists so our days run smoothly and profitably.
• Sales that feel like service: recommend treatments and products with confidence; support promotions and keep out retail section looking top notch.
• Reception & Admin excellence: schedule like a pro, manage payments & client records accurately, and keep the front desk running like a Swiss clock.
• Standards & Vibe: immaculate space, great coffee, folded towels, calm energy—nothing is “not your job” when it serves the client experience.

You’ll be great at this if…

• You’re a confident communicator who actually enjoys being on the phone (no phone fear here).
• You’re proactive - you see what needs doing and do it without being asked.
• You’re polished, warm, and detail-obsessed, with a genuine love of people.
• You’re commercially minded - you understand that rebooking, retail, reviews and revenue matter.
• You’re a team player who keeps standards high even on a frantic Friday.

Nice-to-haves

• Beauty/retail/hospitality front-of-house experience
• Familiarity with salon software (don’t panic we’ll train you on ours)
• Social media savvy for engaging with simple stories/reels and in-salon promotions

What success looks like

• A smooth diary with minimal last-minute gaps
• Consistent re-bookings and healthy retail add-ons
• Delighted clients leaving five-star reviews
• A calm, immaculate front-of-house that sets the tone for our level of luxury

Why Tonic?

• Luxury environment where high standards are the norm
• Training & growth in client care, sales and marketing
• Real impact - your work directly impacts the team and drives salon success
• Supportive team that knows how to have fun, celebrates wins and shares credit

Please refer the Job description for details