Job Title: Spa & Gym Receptionist
Department: Leisure
Reports To: Spa & Gym Manager
Location: Hellaby Hall Hotel
Employment Type: Full-time / Part-time

JOB SUMMARY:

We are seeking a professional, friendly, and customer-focused Spa & Gym Receptionist to be the first point of contact for guests using our wellness facilities. The ideal candidate will provide exceptional service by greeting clients, managing appointments, maintaining a clean and organized reception area, and supporting daily operations of the spa and gym.

QUALIFICATIONS:

• Prior experience in a similar front-desk or customer service role, preferably in a spa, gym, or hotel.
• Excellent communication and interpersonal skills.
• Proficient in using booking software, MS Office, and POS systems.
• Well-organized, detail-oriented, and able to multitask in a fast-paced environment.
• Flexible schedule, including availability on weekends and holidays.
• Knowledge of spa treatments and fitness terminology is an advantage.
• CPR or First Aid certification is a plus.

PHYSICAL REQUIREMENTS:

• Ability to sit, stand, or walk for extended periods.
• Occasionally lift and carry items up to 25 lbs.
  Job Type: Full-time
  Pay: £12.21 per hour
  Expected hours: 40 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking
• Sick pay

Work Location: In perso

• Greet and welcome guests and members in a professional, courteous manner.
• Manage bookings for spa treatments, personal training sessions, and fitness classes.
• Handle phone and email inquiries promptly and accurately.
• Process payments and manage the point-of-sale (POS) system.
• Maintain the cleanliness and presentation of the reception, spa, and gym common areas.
• Ensure all guests are properly registered and have signed the necessary forms and waivers.
• Provide tours of the facility and explain membership options and treatment services.
• Coordinate with therapists, trainers, and housekeeping to ensure smooth daily operations.
• Monitor inventory of retail and spa products and assist with stock replenishment.
• Address guest concerns or complaints efficiently and professionally.
• Follow company health & safety and confidentiality guidelines at all times.