SPA HOST

Full Time
£23,995 per annum plus monthly service charge, typically £2,400 annually
37.5 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

KEY SKILLS, QUALITIES & EXPERIENCE

• Hands on approach to work, always being productive and looking to improve
• Passionate about delivering excellent service to all our guests
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

• Deliver the Fletchers Restaurant concept and ethos to the required five star standards outlined in the Procedure Guidelines
• Be able to competently maintain the operation of the restaurant and bars during service
• Inspire and motivate your peers to deliver outstanding customer service
• Responsible for cash and stock security
• Ensure the venue is kept clean throughout service and to leave the venue clean and organised for the next shift
• Learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests
• Effectively manage bookings using our in-house reservations system, to enhance guest journey, and maximise reservations
• Communicate effectively all details of a guest reservation to the server staff
• Escalate any complaints to Management or supervisors
• Be confident to communicate with guests over the phone, conducting call backs and taking bookings