Spa Manager at Accor

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

110000.0

Posted On

31 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Spa Operations, Team Management, Financial Acumen, Guest Service, Communication, Problem Solving, Scheduling, Retail Management, Wellness Trends, Emotional Intelligence, Performance Metrics, Inventory Management, Coaching, Service Recovery, Holistic Therapies

Industry

Hospitality

Description

Company Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Tierra Santa Healing House at Faena New York is preparing to open its doors and is building its founding team. Rooted in ancient healing traditions and modern wellness, Tierra Santa offers a holistic, guest-centered approach to well-being. Job Description The Spa Manager is responsible for the overall leadership, performance, and guest experience of the spa operation at Faena New York. This role oversees all aspects of spa operations including service quality, team leadership, financial performance, scheduling, retail, and guest satisfaction. The Spa Manager serves as the steward of the spa’s identity—ensuring every experience reflects Faena’s commitment to artistry, wellness, and elevated hospitality. This is a full-time position with an annual salary of $110,000 per year. DUTIES AND RESPONSIBILITIES Oversee daily spa operations, ensuring seamless service delivery and adherence to brand standards Manage scheduling for therapists, attendants, and front desk staff to align with demand and labor targets Ensure all treatment rooms, facilities, and guest areas are impeccably maintained and guest-ready Partner with Engineering and Housekeeping to address maintenance, cleanliness, and safety issues Ensure a consistently exceptional guest journey from booking through post-treatment follow-up Personally handle escalated guest concerns and service recovery with discretion and professionalism Maintain high service standards across treatments, amenities, and guest interactions Collaborate with Guest Relations and Front Office on VIP guests and bespoke wellness experiences Recruit, onboard, train, and develop spa team members Foster a culture of professionalism, warmth, and accountability Conduct performance evaluations, coaching sessions, and corrective action when necessary Ensure all therapists maintain required licenses, certifications, and training compliance Manage spa revenue, expenses, labor costs, and profitability Drive treatment utilization, retail sales, and upselling initiatives Monitor KPIs including booking pace, utilization, guest satisfaction, and payroll Oversee inventory management for spa products, linens, and supplies Partner with leadership on treatment menu development, seasonal offerings, and wellness programming Ensure spa offerings align with Faena’s aesthetic, guest demographic, and brand positioning Support marketing initiatives, special events, and collaborations tied to wellness Qualifications 5+ years of spa or wellness management experience in a luxury hotel or resort environment Strong leadership background managing multidisciplinary teams Solid understanding of spa operations, treatments, scheduling, and retail Experience managing budgets, forecasting, and performance metrics Knowledge of wellness trends, holistic therapies, and luxury service standards SKILLS Calm, confident leadership presence Strong operational and financial acumen Elevated guest service instincts and emotional intelligence Excellent communication, organization, and problem-solving abilities Ability to balance luxury experience with operational discipline PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines. Job-Category: Wellness & Recreation Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Spa Manager is responsible for the overall leadership and performance of the spa operation, ensuring exceptional guest experiences and adherence to brand standards. This includes managing daily operations, team leadership, financial performance, and guest satisfaction.