Spa Manager at Courtyard by Marriott Somerset KY

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Sales, Team Management, Organizational Skills, Problem Solving, Training, Recruitment, Motivation, Communication, Spa Management, Financial Monitoring, Marketing, Guest Relations, Safety Standards, Retail Development

Industry

Hospitality

Description

Spa Manager Start or continue your career as a Spa Manager at W Amsterdam where design, fashion, and music connect to create an extraordinary dynamic for the city of canals. Split across two unique buildings, a former Telephone Exchange building and a Bank, W Amsterdam is an intriguing design mix of heritage and contemporary where nights never end and the pulse is set high with a full calendar of exclusive W Happenings. Step inside W Amsterdam and experience the innovative design and luxury of our 238 stylish guestrooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Tasks & Responsibilities Lead, direct and supervise spa team in creating an outstanding experience for the guest. Provide consistent high standards of customer service and show excellent leadership skills – own and manage the department! Provide a clean and safe spa and leisure environment to both guests and employees. Deal with all membership enquiries, membership sales and other guest inquiries. Ensure all complaints are dealt with promptly and efficiently Consistently develop, promote and grow retail sales and services through training, tools and monitoring Achieve financial objectives and monitor KPI’s Liaise with the sales and marketing teams to promote all aspects of the spa and FIT facility. Attend applicable operational meetings Implement ongoing training for your team to make sure you have a competent team. Lead recruitment for your team and set up the departmental team structure. Keep employees motivated and working as a team, making sure each member of staff understands and adheres to company policies, procedures and guidelines. Experience Proven track record of spa manager experience in a similar environment. Languages: English is a must, other languages are appreciated. Dutch is a plus. Valid working permit for The Netherlands Profile You possess high levels of organizational skills and efficiency and are able to work under pressure. As "Talent" you represent the W lifestyle to our guests. You are the heart inside the brand - you bring it to life. We don't call W employees "Talent" for nothing. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand - they "get it"! W Talent are as unique as the brand itself, and cultivate the witty, whimsical, cool W environment. We push the envelope, raise the bar, and strive to be the best. If you are the right candidate, you will be passionate about the W brand. You'll have an upbeat and positive attitude and you are someone who enjoys a challenge! You thrive from working in a high pressure and high volume environment and can think and act quickly if need be. You are a team player and enjoy building relationships with colleagues and customers alike. You generally have a work hard/play hard attitude to life and you enjoy having fun at work as well! #LI-OB1

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Responsibilities

The Spa Manager will lead and supervise the spa team to create an outstanding guest experience while ensuring high standards of customer service. Responsibilities include managing membership inquiries, promoting retail sales, and achieving financial objectives.