SPA MANAGER

No matter how great our hotels or products are, guests will not return if we do not deliver stand out service, it is that simple. For that reason, we want to make sure that everyone in the hotel delivers world class service, on time, and to the highest standards. We are open 7 days a week, 365 days a year, and need people to work in a range of shifts and days, this means flexibility is required. The hotels busiest periods are during evenings and weekends, any specific working pattern requests can be discussed at interview.
Set in 1100 acres of English countryside, East Sussex National offers a perfect retreat for both business and leisure guests. With 104 beautiful bedrooms, our Spa has 9 fully equipped treatment rooms, using ESPA and VOYA Tranquillity Lounge, Rhassoul Cleansing Ritual Chamber, VIP Lounge along with a 20 metre indoor heated swimming pool, sauna, steam room, Jacuzzi, gym for our guests to enjoy. Our Guests are offered the most unique experience so why not join our team and be a part of the journey.
HOURS: 45 hours a week, flexible over a 7-day shift pattern, and will include working evenings and weekends.
REPORTS TO: General Manager
Are you a true professional looking for that next exciting step in your career within our New Refurbished Fitness Suite?
If the answer’s “Yes! Absolutely!” … we want to receive your CV and covering letter.

SKILLS WE LOOK FOR IN OUR SPA MANAGER:

• Previous management experience in the Spa sector.
• Ability to meet financial targets and understanding of budget setting and reporting.
• Fully understand the Spa operation, its products and service, as well and being able to drive continuous growth through active planning and development.
• Demonstrate proactive growth of the Health Club members becoming regular Spa users.
• Ability to work under pressure.
• Excellent grooming standards.
• Strong organisational skills.
• Excellent communications and interpersonal skills.
• Willingness to develop team members and yourself.
• Flexibility to respond to a range of different work situations.
• Be hands on daily and work over a 7 day period.
• Knowledge of the changing products and the ability meet guest demand.
• Ability to work on your own initiative and in a team.
• Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs.
• A genuine passion for service excellence.

• Daily hands-on management of the Spa.
• Will be required to pick up treatments as required around business needs (50% of the week when needed)
• Retail Sales KPI’s to be driven
• Be prepared to work weekends and Bank Holidays on a fair rota basis
• Rota management.
• Manage team members to ensure high motivation, provision of high-quality service and ongoing development of the products in all areas.
• Drive the team to meet and exceed agreed revenue targets daily through a proactive approach.
• Achieve the Spa’s annual budget and be accountable for maintaining and operating within financial targets as well as movement.
• Manage customer feedback effectively to ensure continuous service improvements are made for our guests.
• Drive standards to maintain quality daily.
• Liaise with other hotel department heads to ensure revenue and service are maximised on a daily basis.
• Ensure members and guests receive a friendly, consistent and personalised service from all team members.
• Recruit, manage, train, and develop the team.
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed.
• Ensure health, safety and COSHH regulations are complied with and that the Spa rules are observed by staff, members, clients and guests at all times.
• Drive membership to achieve monthly and yearly targets, whilst maintaining exceptional levels of service.