SPA Manager at IHG Career

, , Angola -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service Orientation, Leadership, Team Development, Organization, Time Management, Communication, Interpersonal Skills, Problem-Solving, Decision-Making, Financial Acumen, SPA Management, Wellness Programs, Hygiene Standards, Inventory Management, Marketing Collaboration, Language Proficiency

Industry

Hospitality

Description

Key Competencies: Exceptional guest service orientation Strong leadership and team development Excellent organization and time management Clear communication and interpersonal skills Problem-solving and decision-making ability Your Day-to-Day: Oversee daily SPA operations, including treatment rooms, relaxation areas, and fitness facilities (if applicable). Recruit, train, motivate, and manage the team of therapists and receptionists. Maintain the highest standards of cleanliness, hygiene, and safety. Develop and promote SPA services and wellness programs aligned with brand standards. Monitor guest satisfaction, resolve complaints, and implement continuous improvements. Manage SPA inventory, control costs, and ensure optimal stock levels. Prepare budgets, forecast revenues, and analyse financial performance (P&L accountability). Ensure compliance with local health and safety regulations. Coordinate with hotel departments (Housekeeping, Marketing, Front Office, etc.) to deliver a seamless guest experience. Plan seasonal promotions and collaborate with Marketing to boost visibility and bookings. Preferred Qualifications: Experience in luxury wellness programs or holistic therapies. Knowledge of current wellness and spa trends. First Aid / CPR certification. 5+ years’ experience in a similar role, ideally in a 5-star hotel. Required Qualifications: Minimum 3 years of proven experience in SPA management, preferably in a 4- or 5-star hotel. Diploma or certification in SPA Therapy, Hospitality Management, or a related field. Demonstrated ability to lead, inspire, and motivate teams. Strong financial acumen and proficiency with SPA software (e.g., Zenoti, Book4Time). Fluency in English and Portuguese (additional languages are an advantage). At IHG, represented here by InterContinental Luanda Miramar, we are committed to fair and inclusive recruitment practices. We do not discriminate based on race, religion, gender, sexual orientation, political affiliation, or any other personal characteristic. Please note that we do not charge any fees at any stage of the recruitment process.

Responsibilities

Oversee daily SPA operations and manage a team of therapists and receptionists. Develop and promote SPA services while ensuring guest satisfaction and compliance with health regulations.