ABOUT US

Inglewood House & Spa is a luxury destination in the heart of Central Scotland, offering a unique combination of indulgent ESPA spa treatments, hotel stays, group stays in woodland lodges, weddings, events, and dining. We pride ourselves on delivering exceptional guest experiences and are looking for a talented and motivated Spa Manager to lead our award-winning spa team.

KEY SKILLS & EXPERIENCE

• Qualified Spa Therapist with hands-on treatment experience (required).
• Knowledge and experience with ESPA products and treatments (preferred).
• Experience with Phorest spa system (preferred).
• Proven track record in driving spa sales and achieving revenue targets.
• Strong leadership and people management skills.
• Excellent customer service and communication skills.
• Organised, reliable, and self-motivated with a passion for wellness and guest care.
  Job Types: Full-time, Permanent
  Pay: £29,000.00-£32,000.00 per year
  Work Location: In perso

ROLE OVERVIEW

The Spa Manager will oversee the daily operations of the spa, ensuring the highest standards of service, treatment delivery, and guest satisfaction. The ideal candidate will be a qualified Spa Therapist with strong hands-on experience, knowledge of ESPA treatments and products, and familiarity with the Phorest spa management system.
This role requires a hard-working, driven individual who can motivate the team, maximise spa sales, and deliver an exceptional guest journey.

KEY RESPONSIBILITIES

• Lead, train, and inspire the spa team to deliver outstanding guest service and treatment standards.
• Ensure effective day-to-day running of the spa, including scheduling, bookings, and client management.
• Drive spa sales and revenue through treatment promotions, retail product sales, and package development.
• Deliver treatments (will not be normally be rota’d on) maintaining hands-on therapy skills.
• Manage inventory of ESPA products and liaise with suppliers.
• Oversee use of the Phorest spa system to manage bookings, client records, and loyalty programmes.
• Monitor and maintain high standards of cleanliness, hygiene, and presentation across all spa areas.
• Create and implement initiatives to increase client retention and attract new business.
• Work closely with the marketing team to promote spa packages and seasonal campaigns.
• Ensure compliance with health, safety, and industry regulations.