Spa Manager at Kona Kai San Diego, a Noble House Resort

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

80000.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spa Operations, Wellness Programming, Treatment Standards, Retail Performance, Guest Service Delivery, Scheduling, Coaching, Performance Management, Revenue Growth, Service Execution, Health And Safety Compliance, Operational Oversight, Financial Acumen, Problem-Solving, Independent Judgment, Communication

Industry

Hospitality

Description

Description Kona Kai San Diego Resort is a boutique urban resort located on Shelter Island. With 170 guestrooms, Kona Kai Resort is home to Vessel Restaurant + Bar, SpaTerre, a marina and a private club, all located just minutes from downtown San Diego. We are currently seeking a positive, hard-working, self-motivated individual to join our fantastic team as our Spa Manager at our island-inspired resort. OUR CULTURE | INDIVIDUAL DISTINCTIVE, COLLECTIVE SOUL The Kona Kai San Diego is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people. THE JOB: The Spa Manager leads the daily operation of the Spa and Wellness Department, overseeing spa operations, wellness programming, treatment standards, retail performance, and guest service delivery. This role provides leadership to spa therapists and supports staff through scheduling, coaching, and performance management while driving spa revenue growth and retail results. The Spa Manager ensures consistent service execution, compliance with health and safety standards, and a high-quality guest experience through hands-on leadership and operational oversight, collaborating with resort leadership to support a profitable and well-run spa operation. This role will report to: Director of Operations Requirements High school diploma or equivalent required; Bachelor’s degree in Hospitality Management or related field preferred, or an equivalent combination of education and experience Minimum of 3–5 years of experience in spa, wellness, or hospitality operations, with at least 1–2 years in a leadership or management role Proven experience leading spa therapists or service teams, including scheduling, coaching, and performance management. Strong working knowledge of spa operations, luxury service standards, guest relations, and applicable health, safety, and sanitation regulations Demonstrated ability to drive spa revenue, including retail performance and service upselling. Strong organizational, time-management, and problem-solving skills with the ability to exercise independent judgment. Excellent communication and customer service skills Ability to work a flexible schedule, including weekends and holidays. Ability to stand and walk for extended periods and lift up to 35 lbs. Basic computer proficiency and ability to learn spa scheduling, POS, and reservation systems. When joining our team as a Spa Manager, you will be offered: Pay Rate of $80k annually Potential annual incentive payout of 0%-33% of base compensation, subject to plan terms and performance criteria. A comprehensive Health Benefits Package to include Medical/Dental/Vision starting at 90 days 401K Company Plan, matching after 1 year Great travel discounts at partnering Noble House Hotels around the country Pay before Payday! Nationwide discount program (including theme parks, MLB, NFL, and concert tickets) Cell phone, parking, dry cleaning Are you ready to join the excitement? If you enjoy being a part of a team, providing excellent experience for our guests and meeting new people, we invite you to apply. At Kona Kai San Diego, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team! Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Responsibilities

The Spa Manager leads the daily operations of the Spa and Wellness Department, overseeing operations, programming, treatment standards, retail performance, and guest service delivery. This role involves providing leadership to spa therapists through scheduling, coaching, and performance management while driving revenue growth.