Spa Manager - Local at IHG Career

Choeng Mon, Surat Thani, Thailand -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spa Operations Management, Team Leadership, Guest Experience Management, Staff Recruitment, Staff Development, Billing Accuracy, Hospitality Management, Facility Maintenance, Customer Service, Personnel Management

Industry

Hospitality

Description

We create truly memorable experiences for our guests. We’re searching for a Spa Manager to lead our spa team in delivering exceptional service and rejuvenating guest experiences. Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities. What We Need from You: Every day is different, but you’ll mostly be: - Ensure exceptional guest experiences by understanding their preferences and exceeding expectations. - Oversee all spa operations, maintaining pristine facilities and top-tier service. - Lead a team of skilled receptionists and therapists, ensuring they provide expert knowledge with a personal touch. - Deliver a seamless, personalized spa journey from booking to departure. - Follow standards and procedures while adding creativity and warmth to guest interactions. - Recruit passionate, personable individuals who embody hospitality. - Foster a positive work environment that supports team growth and individuality. - Maintain high service standards through clear communication, respect, and teamwork. - Ensure staff present a polished, professional image in line with company guidelines. - Provide development opportunities and ensure compliance with legal requirements. - Create a calm, relaxing environment where guests feel valued and staff thrive. - Ensure first and last impressions are memorable and positive. - Maintain a welcoming atmosphere, from arrival to checkout. - Guarantee accurate billing and a smooth guest experience. What you can expect from us We provide a supportive and inclusive work environment with a competitive salary, comprehensive benefits, full uniform, hotel discounts, and excellent training opportunities. At IHG Hotels & Resorts, we celebrate diversity, equality, and respect, encouraging everyone to be themselves at work. Through a culture of trust and our myWellbeing framework, we support your growth, health, and overall wellbeing, helping you belong, develop, and make a meaningful impact within our global family. How to Apply: Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience. Please apply through the IHG Careers website or contact the Human Resources Department at Kimpton Kitalay Samui directly. Shortlisted candidates will be contacted for further interviews. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Responsibilities

Lead the spa team to deliver exceptional guest experiences and oversee all daily spa operations and facility maintenance. Manage the recruitment, development, and performance of receptionists and therapists to ensure high service standards.