ADDITIONAL INFORMATION

Job Number25046508
Job CategorySpa
LocationAl Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.

EDUCATION AND EXPERIENCE:

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

SKILLS AND KNOWLEDGE

• Good oral and written communication skills in English
• Excellent hospitality skills
• Passion to work with people
• Able to get on well with people from many different backgrounds
• Able to work under pressure at times
• Ability to be versatile. Must be able to work as scheduled and flexible hours as shift extending may exist at end of shift based on business demands. Department and individual roster will depend on business volume and customer segments in the hotel. Must be flexible with shift schedule at all times.
• Well presented
• Clear speech
• Good general health
• Energetic
• Self-motivated - able to work on their own

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:
Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.

ESSENTIAL FUNCTIONS

Provide Spa Services

• Monitor and stick to time schedule to stay on schedule throughout the day.
• Escort guests to and from treatment rooms.
• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service.
• Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).
• Provide massage services to guests using props (e.g., rain sticks, hot stones) and/or products (e.g., oils, gels, lotions).
• Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
• Offer guests amenities such as water, juice, or heated neck pillows.
• Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable.
• Keep current with techniques and modalities related to field of work.
• Maintain current skills and licensure in service area as per regional requirements.
• Arrange workstation, treatment room, and/or drapes to promote guest comfort and safety.
• Check computer or reservation center for updates and changes to schedule regularly throughout the day.
• Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
• Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.
• Assist to maintain and develop client database.
• Assist to maintain guest history files on all existing guests and create files for new guests.
• Review all upcoming appointments and treatments.
• Demonstrate knowledge of current trends in spa industry.
• Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures.
• Maintain knowledge of retail brands, services and special promotions available in the Spa.
• Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.
• Promote and sell spa services including retail offerings related to the Spa.
• To assist in manning the lobby Spa promotional desk and Recreation desk when available
• Follow Saray Spa treatment standards and ensure consistency at all times
• Assist in maintaining supplies and equipment inventories within budget.
• Assist in maintaining cleanliness of spa and related areas and equipment.
• To be trained and assist in spa booking process including Spa Soft and Micros
• Provide assistance to the Receptionist whenever available or not booked for a treatment. To assist in manning the Reception area by receiving calls as well as incoming guests when free
• Assist in marketing and selling the spa at the pool deck, lobby desk and Executive Lounge as required
• As the hotel operates 24 hours, 7 days a week, any reasonable requests by your managers must be honored including schedule changes.