WHO WE ARE

RITUAL offers a modern take on the best spa traditions of Finland. The classic combination of moving through hot elements like sauna and steam rooms, then into icy water and cool fresh air, is a time-tested way to improve overall health with countless benefits.
Located in downtown Victoria, RITUAL offers a friendly and accessible spa experience for everyone.
Guests and members come for our Nordic Circuit, private sauna suites, or massage, and are warmly welcomed into our space. We’re unfussy, efficiently run, and proud to have been the first to introduce a new wellness ritual for Victoria.

JOB SUMMARY

As we approach our fourth anniversary, we’re seeking an inspiring leader to maintain the momentum. The Spa Manager leads and inspires the RITUAL team, with a focus on creating a meaningful and successful spa environment for staff, guests, and members. Reporting to the CEO, the Spa Manager oversees Operations, Team Management, and Guest Experience. They ensure systems and processes run smoothly in the background and the guest experience and relaxed vibe are maintained.
Working in collaboration with the RITUAL leadership team and Spa Supervisors, the Spa Manager uses guest feedback and operating reports to surface recommendations and follow through with plans of execution. They are responsible for day-to-day operations, logistics, and vendor communication and are truly the eyes and ears of the spa, ready to take on new challenges.
As the dedicated “people person” of RITUAL, the Spa Manager tends to all aspects of Human Resources, guiding our team of Spa Supervisors, Coordinators, Nordic Hosts and massage providers. They also use their people skills on the guest side of business, responding to visitors and our amazing Cold Plunge Club members, and delivering the highest level of guest service.

QUALIFICATIONS

• Leadership & People Management: 3–5 years of progressive spa management (or equivalent in wellness, hospitality, or fitness) with proven experience leading teams.
• Strong foundation in people practices; from hiring and onboarding through performance development and, when needed, thoughtful exits
• Business Acumen: Experience in financial planning and budget management
• Familiarity with retail management, membership management, and spa software, preferably Zenoti
• Values Alignment: A leader who values integrity, safety, and guest experience, and who sees management as both operational excellence and human partnership

SKILLS AND ABILITIES

• Strong communication and organizational skills
• Bias to action and ability to execute independently on plans
• Takes initiative and follows through on projects
• Excellent time management skills; able to manage multiple priorities in a fast-paced environment
• A self-identified “people person” who is approachable, friendly, and reliable
  Job Types: Full-time, Permanent
  Pay: $85,000.00-$95,000.00 per year

Benefits:

• Casual dress
• Company events
• Extended health care
• Flexible schedule
• Paid time off
• Relocation assistance
• Wellness program

Ability to commute/relocate:

• Victoria, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Spa or Hotel Management: 3 years (required)
• Retail or Fitness management: 1 year (preferred)

Work Location: In perso