Spa Manager at Sige Relais Chateaux

Castelnuovo Berardenga, Tuscany, Italy -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spa Operations, Guest Complaints Handling, Scheduling, Inventory Management, Retail Sales Motivation, Documentation, Financial Reporting, Budget Preparation, Staff Training, Standard Operating Procedures (SOP), Customer Focus, New Treatment Development, Marketing Plan Development, Event Planning, Product Evaluation, KPI Tracking

Industry

Hospitality

Description

Company Description Immerso nel cuore del Chianti Classico, Borgo San Felice Resort è un Relais & Châteaux unico nel suo genere, nato da un intero borgo medievale sapientemente restaurato. La proprietà offre agli ospiti un’esperienza autentica di dolce vita italiana, con piscina, The Botanic Spa, ristoranti gourmet e suggestivi edifici storici. Accanto all’ospitalità, Borgo San Felice è anche tenuta vinicola di eccellenza, con una produzione riconosciuta a livello internazionale: dal Chianti Classico al Brunello di Montalcino fino ai vini di Bolgheri. L’Enoteca e le cantine interne permettono agli ospiti di scoprire il legame profondo tra territorio e viticoltura, attraverso degustazioni e percorsi dedicati. Qui l’arte dell’accoglienza si intreccia con la cultura del vino e della gastronomia: dalla cucina stellata del Ristorante Poggio Rosso ai sapori autentici dell’Osteria Il Grigio, ogni esperienza è arricchita dai vini della tenuta e dall’atmosfera unica del borgo. Borgo San Felice non è solo un resort, ma una destinazione dove lusso, tradizione e innovazione convivono armoniosamente. *** Located in the heart of Chianti Classico, Borgo San Felice Resort is a Relais & Châteaux property set within a beautifully restored medieval village. The resort offers guests an authentic taste of the Italian dolce vita, with a swimming pool, The Botanic Spa, gourmet restaurants, and historic buildings. Alongside hospitality, Borgo San Felice is also a renowned wine estate, producing internationally acclaimed wines such as Chianti Classico, Brunello di Montalcino, and Bolgheri. Guests can explore the cellars and Enoteca, discovering the deep connection between territory and winemaking through tastings and curated experiences. Here, hospitality blends seamlessly with wine culture and gastronomy: from Michelin-starred dining at Ristorante Poggio Rosso to authentic Tuscan flavors at Osteria Il Grigio, every experience is enhanced by the estate’s wines and the unique atmosphere of the village. Borgo San Felice is not just a resort, but a destination where luxury, tradition, and innovation coexist harmoniously. Job Description Spa Operations • Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception. • Complete Spa and Fitness tour to review standards, procedures, and operational status. • Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues. • Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met. • Responsible for motivating retail sales and ensure that all sales are recorded accurately. • Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy. • Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP’s. • Professional treatment room inventory checks. • Professional product inventory checks. • Accountable for all professional stock in the spa and storeroom. • Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential. • Keeping track of the training hours of the therapists. • Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Inventory • Ensure purchasing requests are submitted once per month or once every three months for all professional products. • Ensure the end of the month inventory is completed in SpaSoft. • Assist in the evaluation of current products and new product lines for professional and retail use. Finance • Ensure KPIs are updated at the end of each month. • Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met. • Yearly budget preparation. • Monthly statistic reports preparation. • Calculate tips, retail commission day by day – appointment by appointment. • Oversee monthly incentives for the Spa colleagues. • Creates exciting incentive programmes for the team. • Ensure all professional invoices are accounted for and paid. • Check daily figures to keep on top of spa revenue. Training • Conduct induction trainings for new therapists within the spa. • Signing off the spa monthly training calendar. • Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.. • Review that Standard Operating Procedures (SOP) have been taught and standards are met. • Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly. • Continuous retail training for the entire team. • Organise mystery shoppers to help increase and stay consistent in terms of quality standards. • Keep your own knowledge in line with the industry. 1. Customer Focus: • Handling guest complaints in regard to treatments and therapists. • Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen. 1. Colleague Relations: 2. Administrative Duties: • Follow up on maintenance issues within the spa and treatment rooms in local system • Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues. 1. Additional Duties: New Treatment Development • Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary. • Responsible for the development of new treatments. • Responsible to test and evaluate new product lines. Sales and Marketing • Liaise with the Communications on journalist bookings. • Conducting interviews with journalists when is required. • Development of the new Marketing Plan and Event Planner. • Develop Spa promotional plan. Additional Information Si offre: Contratto a tempo Indeterminato CCNL Turismo/Alberghi Disponibilità full-time, 6 giorni su 7 Vitto e alloggio in appartamento condiviso (camera doppia), utenze a carico aziendale Formazione interna su procedure, gestione e standard Relais & Châteaux Inserimento nel circuito HR Relais & Châteaux e partecipazione al Relais Team program Possibilità di trasferte per formazione specifica Accesso agevolato ai servizi dell’hotel secondo policy aziendale Permanent contract Tourism CCNL Full-time availability, 6 days out of 7 Board and lodging in a shared apartment (double rooms), utilities covered by the company Internal training on procedures, management and Relais & Châteaux standards Integration into the Relais & Châteaux HR circuit and participation in the Relais Team program Possibility of travel for specific training Discounted access to hotel services according to company policy Invia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 GDPR e saranno utilizzati esclusivamente per la selezione in corso. L’offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti Department: Spa & Leisure

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Responsibilities

The Spa Manager will oversee all daily spa operations, including managing guest complaints, therapist needs, scheduling, and ensuring treatment rooms and equipment meet high standards. Key duties also involve managing professional and retail inventory, tracking therapist training hours, and handling essential administrative tasks like email correspondence and documentation.