Spa Reception Agent

at  Fairmont

WHO WE ARE:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.
Job Description
First impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit.

Your Skills & Qualifications:

• Minimum of 1 year experience in spa industry or hospitality preferably in a similar position
• Diploma or Degree in hospitality or related field an asset
• Computer literacy in Microsoft Office, Word, Excel
• Excellent communication skills, both written and spoke

• Greet members and guests and answer telephone inquiries promptly and professionally providing complete details of all spa aspects and channel to appropriate person for assistance
• Be knowledgeable about all aspects of treatments, retail products and the facility
• Resolve guest concerns to ensure guest satisfaction
• Book / Schedule Treatments, give tours of spa, escort guests as required
• Ensure smooth operation of reception and control entry into all areas of facility by restricting all unauthorized individuals
• Respond to common email, handling guest requests in a timely manner
• Ensure attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
• Collect payment from clients for all services rendered and retail products
• Maintain inventory and stocking of all reception materials
• When supporting Spa Reservations, work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest
• Responsible to complete assigned duties throughout shift including quality checks on spa bookings and other reporting
• Constant standing and walking throughout shift in Spa Reception
• Constant sitting and computer work throughout shift when assisting in Spa Reservations
• Other duties as assigned
  Qualifications

Your Skills & Qualifications:

• Minimum of 1 year experience in spa industry or hospitality preferably in a similar position
• Diploma or Degree in hospitality or related field an asset
• Computer literacy in Microsoft Office, Word, Excel
• Excellent communication skills, both written and spoken

Additional Information