EXPERIENCE AND QUALIFICATIONS

• Previous Spa or hospitality experience
• Proserve License

THE SPA CONCIERGE IS RESPONSIBLE FOR HOSTING AND FOSTERING AN ATMOSPHERE OF CALM AND RELAXATION WHILE PROVIDING EXCEPTIONAL CUSTOMER SERVICE TO OUR GUESTS WHILE EXCEEDING THEIR EXPECTATIONS.

At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. We will open doors and new beginnings for you.

What is expEcted of me in this role?

• Handles all guest interactions with the highest level of hospitality and professionalism
• Approaches stressful situations with a positive, composed, and problem solving mindset
• Thrives in a fast-paced environment while maintaining accuracy
• Demonstrates an expert knowledge of Spa treatments, its facility and retail offerings.
• Upholds the privacy and confidentiality of all guest information
• Scheduling treatments
• Guest registration and processing payment
• Recommending retail products
• Must be highly self-motivated and able to work with minimal supervision
• Shift schedule: Available to work a variety of shifts from Sunday to Saturday including holidays
• Valid work authorization for Canada