POSITION OVERVIEW:

A professional and customer-focused Spa Receptionist to join our vibrant team. The ideal candidate will act as the face of the spa, delivering exceptional service to guests, managing bookings, and ensuring a seamless spa experience.

QUALIFICATIONS:

• Experience: Previous experience in a similar role is preferred.
• Skills:
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in booking software and Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Language: Must have an excellent command of English (spoken and written).
• Personal Traits: Friendly, professional demeanor with a passion for delivering outstanding customer service.
  Job Type: Full-time

Experience:

• receptionist: 1 year (Preferred)

Language:

• Arabic (Preferred)

Job Type: Full-time

Language:

• Arabic (Preferred)

• Guest Welcoming:
• Warmly greet and welcome guests to the spa, ensuring they feel comfortable and valued.
• Provide information about spa services, facilities, and amenities.
• Booking and Scheduling:
• Manage spa bookings efficiently using the designated booking software.
• Handle appointment changes and cancellations professionally.
• Coordinate schedules with therapists and staff to ensure smooth operations.
• Billing and Payments:
• Process billing accurately, including cash, card, and online payments.
• Handle inquiries related to pricing, packages, and promotional offers.
• Maintain accurate financial records and reconcile daily transactions.
• Customer Service:
• Address guest inquiries and concerns promptly and professionally.
• Provide personalized recommendations on treatments and services.
• Handle complaints or issues with poise, escalating them when necessary.
• End-of-Day Reports:
• Compile and submit accurate end-of-day financial and operational reports.
• Record details of completed transactions, bookings, and client feedback.
• Report any discrepancies or issues to management.
• Administrative Tasks:
• Maintain client records and update the database with relevant details.
• Monitor and manage the inventory of spa supplies and products.
• Prepare daily, weekly, and monthly reports as required by management.
• Technical Skills:
• Use booking software proficiently to manage appointments and schedules.
• Utilize Microsoft Office tools (Word, Excel, Outlook) for reporting and communication.